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About the Role

The Inside Sales Account Manager (ISAM) is a key driver of growth within the Axis partner ecosystem. This role focuses on developing, enabling, and managing Authorized Partners to accelerate business opportunities and strengthen territory performance through consultative support and exceptional service.

Responsibilities

Build and maintain strong relationships with Authorized Partners, Distributors, and other members of the Axis partner ecosystem.
Proactively manage the Authorized Partner lifecycle, including onboarding, activation, reactivation and retention to increase partner engagement, solution adoption, and business development opportunities.
Evaluate Channel Partner Program applications and support partner development initiatives in accordance with Axis program requirements and guidelines.
Drive partner enablement through training, tool adoption, and solution education, helping partners build confidence in promoting, positioning, and supporting Axis solutions while becoming more self-sufficient within the Axis ecosystem.
Investigate customer and partner needs and provide consultative guidance on Axis products, technologies, and solutions.
Deliver product demonstrations, training sessions, webinars, and Axis Experience Centre (AEC) presentations that increase solution awareness, partner capability, and engagement.
Deliver exceptional service through timely handling of inbound phone, chat, email, and web inquiries while identifying opportunities to support partner engagement and business growth.
Qualify and follow up on inbound leads and inquiries, identify project opportunities, and provide consultative support to partners.
Support territory growth through proactive outreach, partner engagement, and business development activities.
Collaborate with Regional Sales Managers, Area Sales Managers, Field Sales Engineers, Distribution Account Manager, Marketing, and other internal stakeholders to support territory objectives, partner success, and business growth.
Drive awareness and participation in Axis Academies, webinars, trade shows, customer events, and other engagement activities.
Maintain accurate activity tracking, opportunity management, and customer engagement records within Salesforce.
Maintain current knowledge of Axis products, solutions, and industry trends to serve as a trusted resource for partners and customers.
Perform other related duties as assigned.

Requirements

Strong relationship-building, communication, presentation, and organizational skills.
Demonstrated ability to manage multiple priorities, work independently, and proactively drive initiatives to completion.
Experience working with CRM platforms (Salesforce preferred) and Microsoft Office applications.
Technical aptitude with a basic understanding of networking concepts and the ability to learn and communicate technology solutions.
Passion for customer service, partner success, and continuous learning.
Bachelor's degree in Business, Sales, Marketing, Technology, or a related field; or equivalent professional experience.
2+ years of experience in sales, account management, channel development, or a customer-facing role within the technology industry.
Experience working with channel partners, distributors, resellers, or within the security, IT, networking, or technology industries is considered an asset.
Axis Certified Professional (ACP).
Employee is occasionally required to lift 10-20 lbs
Travel up to 15% annually
Background checks will be conducted.

Skills

Relationship-building
Communication
Presentation
Organizational skills
CRM platforms (Salesforce preferred)
Microsoft Office applications
Networking concepts
Technology solutions
Customer service
Partner success
Continuous learning
Channel partners
Distributors
Resellers
Security industry
IT industry
Networking industry
Technology industry

Location

Mississauga, ON

Work Type

Office based
Permanent Employment

Experience Level

2+ years of experience in sales, account management, channel development, or a customer-facing role within the technology industry.

Education Level

Bachelor's degree in Business, Sales, Marketing, Technology, or a related field; or equivalent professional experience.

Salary/Compensations

$75K-$90K (OTE, including 80% base / 20% commission, and corporate bonus)

Benefits

Competitive Compensation: Including performance-based incentives.
Comprehensive Benefits Package: Health, dental, and vision insurance.
Work-Life Balance: Flexible work arrangements and a supportive environment.
Professional Development: Access to continuous learning opportunities, training programs, and tuition reimbursement.
Global Exposure: Opportunity to visit our headquarters in Sweden and collaborate with international teams.
Sabbatical Program: A paid sabbatical every 5 years.
Supportive Culture: Tons of support from leadership and colleagues.

About the Company

We enable a smarter, safer world by creating innovative solutions for improving security and business performance.
As a network technology company and industry leader, we offer solutions in video surveillance, access control, intercom, and audio systems, enhanced by intelligent analytics applications.
With around 6000 committed employees in over 50 countries, we collaborate with partners worldwide.
Together, we thrive in our friendly, open, and collaborative culture and inspire each other to think beyond the expected.
United by our commitment to inclusion, diversity, and sustainability, we consistently seek to develop our skills and way of working.
Let´s create a smarter, safer world
For more information about Axis, please visit our website www.axis.com.
Listen to Get To Know Axis – Podcast