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About the Role
The Housekeeping Manager will assist in managing daily housekeeping functions and staff to ensure guest rooms, public spaces, and team member areas are clean and well-maintained. This role involves inspecting areas, developing improvement plans, and enhancing guest and team member satisfaction while maximizing departmental financial performance. The ideal candidate is detail-oriented, meticulous, and skilled at engaging with both team members and guests.
Responsibilities
- Verify guest room status communication with the Front Desk.
- Inspect guestrooms daily.
- Prepare work assignments based on room cleaning lists and check-out/discharge lists.
- Inventory stock to ensure adequate supplies.
- Supervise an effective inspection program for all guestrooms and public space.
- Understand the impact of department operations on overall hotel success.
- Verify team members have proper supplies, equipment, and uniforms.
- Communicate areas needing attention to staff and ensure completion.
- Participate in departmental meetings and communicate departmental goals.
- Utilize on-the-job training tools to train new Room Attendants and provide follow-up training.
- Establish and maintain open, collaborative relationships with team members.
- Participate in scheduling team members based on business demands and track time and attendance.
- Verify team members understand expectations and parameters.
- Administer property policies fairly and consistently, completing disciplinary procedures and documentation according to SOPs and LSOPs.
- Supervise staffing levels to meet guest housekeeping, operational needs, and financial objectives.
- Observe team member behaviors and provide feedback.
- Participate in an ongoing team member recognition program.
- Solicit team member feedback, utilize an "open door" policy, and review satisfaction results to address problems.
- Participate in developing and implementing corrective action plans to improve guest satisfaction.
- Emphasize guest satisfaction during departmental meetings and focus on continuous improvement.
- Respond to and handle guest problems and complaints.
- Perform other duties as assigned.
Requirements
- High school diploma or equivalent.
- 2 years of experience in hotel housekeeping or a related field.
- Effective verbal and written communication skills.
- Effective listening skills to understand and clarify concerns.
- Experience working in a labor-organized environment preferred.
- Organizational skills and attention to detail.
- Proficient in Microsoft Office.
- Excellent time management skills.
- A can-do attitude and a hands-on approach.
- Flexible schedule availability for days, nights, holidays, and weekends.
Skills
- Detail-oriented
- Meticulous
- Strong ability to connect and engage with team members and guests
- Effective communication
- Effective listening
- Organizational skills
- Attention to detail
- Microsoft Office proficiency
- Time management
- Can-do attitude
- Hands-on approach
Location
- The Lexington Hotel NYC
Work Type
- Full-time
Experience Level
- 2 years experience
Education Level
- High school diploma or equivalent
Benefits
- Hotel Discounts
- Weekly Pay
- Paid Time Off
- Retirement Options
- Referral bonuses
- Career advancement & upward mobility
- Health, Dental, Vision Insurance (available after 30 days of employment for full-time team members)
About the Company
- MCR is the 3rd-largest hotel owner-operator in the United States.
- Founded in 2006, MCR has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
- MCR has a $5.0 billion portfolio of 148 premium-branded hotels with over 22,000 guestrooms across 37 states and 106 cities.
- MCR employs over 7,000 team members nationwide and operates hotels under 9 Marriott brands, 8 Hilton brands, and several unflagged independent hotels.
- MCR was recognized as one of Fast Company’s 10 Most Innovative Travel Companies of 2020.
- MCR has received the Marriott Partnership Circle Award three times and the Hilton Legacy Award for Top Performer.
- The TWA Hotel at New York’s JFK Airport, developed by MCR, received multiple awards including Development of the Year (Full Service) at ALIS, the Urban Land Institute New York Excellence in Hotel Development Award, and the American Institute of Architects national Architecture Award.