Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Manager, Client Service Operations role.
Rezi rewrites your resume against Fidelity International's job description. Free.
Tailor your resume to this Manager, Client Service Operations role.
Rezi rewrites your resume against Fidelity International's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Manager, Client Service Operations posting at Fidelity International — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Manager, Client Service Operations posting at Fidelity International — free, in seconds.
About the Role
The Client Service Operations team is responsible for managing global fund launch activities and market onboarding, acting as the central coordinator for all internal and external operational setups to ensure end‑to‑end readiness and successful delivery. The team also serves as the primary point of contact for internal stakeholders across multiple fund operations services and functions as a Centre of Excellence for Retail Products, Market Onboarding, Fund Setup, and Institutional Clients.
Responsibilities
- Take ownership of Retail and Institutional onboarding activities
- Lead and deliver fund and share class launches, market and instruments onboarding, and complex client implementations, ensuring timely and efficient “time‑to‑market” outcomes
- Act as a subject matter expert on custodian and trust bank matters for Retail and Institutional fund setups
- Manage and coordinate complex initiatives, including fund mergers, conversions, transitions, and closures
- Oversee Institutional client onboarding, operational coordination, and negotiation activities, including service, legal, and operating agreements
- Maintain service governance frameworks, including Service Level Agreements, monthly service review meetings, and ongoing service delivery oversight
- Ensure timely and accurate completion of Institutional RFPs, due diligence questionnaires, and support client and consultant engagements
- Collaborate with front, middle, and back‑office teams to design bespoke service solutions and manage service changes, improvements, and escalations
- Coordinate Market Due Diligence activities and maintain awareness of regulatory changes impacting operations
- Build and maintain strong internal and external relationships, including with trustbanks, custodians and key stakeholders
- Hold operational accountability for decisions and outcomes within assigned areas, with a strong focus on risk identification, mitigation, and end‑to‑end impact awareness
- Support global business initiatives and drive alignment of processes across regions and functions.
Requirements
- +6 years’ relevant experience within an Asset Management firm, Trust Bank, global custodian bank, or investment bank
- Strong knowledge of Japanese fund structures, financial reporting, and regulatory requirements
- Experience in retail & Institutional fund onboarding and/or fund transitions
- Solid knowledge of investment middle office /back office operation
- Good understanding in global market and financial instruments including equities, fixed income, and FX
- Native‑level Japanese proficiency (written and verbal)
- Advanced business‑level English communication skills
- Mandarin language capability is an advantage
- Proven ability to lead and oversee multiple, complex operational activities within a fast‑paced environment
- Strong stakeholder leadership with clear accountability for end‑to‑end delivery and outcomes
- Sound judgement in decision‑making, negotiation, issue resolution, and risk mitigation
- Experience operating within global or regional operating models, with the ability to adapt to change and complexity
Skills
- Japanese fund structures
- Financial reporting
- Regulatory requirements
- Retail & Institutional fund onboarding
- Fund transitions
- Investment middle office /back office operation
- Global market and financial instruments
- Equities
- Fixed income
- FX
- Stakeholder leadership
- Decision-making
- Negotiation
- Issue resolution
- Risk mitigation
Location
- Japan, Tokyo
Work Type
- Permanent
Experience Level
- +6 years
Benefits
- Comprehensive benefits package
- Value your wellbeing
- Support your development
- Flexible working arrangements
About the Company
- Proudly helping clients build better financial futures for over 50 years.
- Achieved through working together and supporting each other globally.