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About the Role
Oscar is seeking an IT Analyst to provide daily technical assistance to employees and contractors, manage onboarding/offboarding, and maintain documentation. This role serves as the first line of support, interacting with various stakeholders across the organization.
Responsibilities
- Provide end user support on Mac and Chromebook systems.
- Staff in-person and/or virtual help desks.
- Participate in a team rotation of weekend check-ins, typically involving four hours of weekend work.
- Provide support for international onboarding.
- Develop a deep understanding of Oscar's internal IT functions to efficiently support end users and optimize SLAs.
- Adhere to established policies and procedures while assisting users, and proactively suggest improvements when necessary.
- Contribute to meticulous documentation maintenance, ensuring comprehensive and up-to-date records.
- Show initiative and drive in actions, projects, and interactions, introducing positive changes to IT workflows.
- Compliance with all applicable laws and regulations.
- Other duties as assigned.
Requirements
- 1+ years of experience supporting Mac users in large environments, demonstrating patience in troubleshooting and educating users.
- High School Diploma, GED, or equivalent.
- Updated on the latest tools for environment management.
- Exhibit excellent interpersonal, written, and oral communication skills.
- Familiarity in inventory control and laptop provisioning.
- Display a track record of meeting deadlines, exceeding expectations, and taking ownership.
- Familiarity with Okta, Google Workplace, MDM, and Service desk tools (Jira/Zendesk/ServiceNow).
- Hold an Apple Certified Support Professional designation and JAMF 100 Certification.
- Bachelor's Degree.
Skills
- Mac support
- Chromebook support
- Help desk support
- International onboarding support
- Documentation maintenance
- IT workflows
- Okta
- Google Workplace
- MDM
- Jira
- Zendesk
- ServiceNow
Location
- NYC
Work Type
- Hybrid
Experience Level
- 1+ years
Education Level
- High School Diploma
- GED
- Bachelor's Degree
Salary/Compensations
- $22.21 - $29.15 per hour
Benefits
- Medical benefits
- Dental benefits
- Vision benefits
- 11 paid holidays
- Paid sick time
- Paid parental leave
- 401(k) plan participation
- Life insurance
- Disability insurance
- Paid wellness time
- Reimbursements
- Monthly vacation accrual at a rate of 15 days per year
- Annual performance bonuses
About the Company
- Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members.
- We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
Equal Opportunity
- At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
- Oscar applicants are considered solely based on their qualifications, without regard to applicant’s disability or need for accommodation.
- For information about our collection, use, and disclosure of applicants’ personal information as well as applicants’ rights over their personal information, please see our Privacy Policy.