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About the Role
Vocca is seeking a founding operator to own the end-to-end deployment of AI voice agents for medical practices in the US. This role starts hands-on, configuring and deploying clients, then evolves into building and leading the US deployment team. You will report directly to the CEO and play a crucial part in scaling Vocca's US operations.
Responsibilities
- Deploy and implement clients, owning time-to-go-live and success rate.
- Configure and bring signed accounts into production, including setup and integrations.
- Own post-sale activities, including success and account management for initial US clients.
- Drive retention and customer satisfaction.
- Write the US operations/implementation playbook.
- Hire, structure, and manage the deployment team.
- Bring field-driven product feedback to the product team.
Requirements
- 6+ years in fast-scaling tech, operating autonomously in a startup or scale-up.
- Deeply hands-on and technical, with experience in configuration, integrations, and automation.
- Ability to own product configuration end-to-end without direct engineering support.
- Strong commercial energy and ability to lead discussions credibly.
- Founder mentality: high energy, low maintenance, resourceful.
- Leadership potential to hire, structure, and grow a team.
- Product acumen to translate field observations into actionable feedback.
- Experience in healthcare or with EMRs is a plus.
- Previous people management experience is a plus.
Skills
- AI agents
- Voice AI
- Product configuration
- System thinking
- Automation
- No-code development
- Client deployment
- Customer success
- Account management
- Playbook development
- Team building
- Product feedback loops
Location
- New York
Work Type
- Hybrid
- Full-time
Experience Level
- 6+ years
- Founding role
Salary/Compensations
- $200k-$300k OTE
Benefits
- Founding-team equity
About the Company
- Vocca builds AI voice agents that answer every call instantly, schedule and reschedule appointments, and free up staff to focus on care.
- Trusted by 3500+ providers, transforming the patient–provider relationship.
- The company has validated strong product-market fit in France with 600+ practices and 22x YoY growth.
- Vocca has just raised a $25m round and is scaling into the US from its New York office.
- An entrepreneurial adventure with a supportive, high-energy, execution-focused team.
- A product already live with delighted customers in a fast-growing market (healthcare automation, voice AI).
- A true scaling phase with everything still to build.
- Real responsibilities from day one.
Equal Opportunity
- We hire people, not roles.
- If you're excited about our opportunities but don't check every box, we'd love to hear from you.
- Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.
- If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
- We'll be thrilled to receive your application!