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About the Role
Genesys is seeking an Enterprise Account Executive in the UK to drive growth by helping enterprise organizations modernize their customer and employee experiences using AI-powered cloud solutions. You will manage the full sales cycle, from prospecting to closing, and champion innovative AI capabilities like predictive AI, conversational AI, and the Experience Orchestration platform within a collaborative coaching environment.
Responsibilities
- Identify, create, and expand new business opportunities across enterprise accounts.
- Engage executives with a compelling AI-driven transformation vision.
- Explore customer challenges and align them to Genesys’ AI, digital, and orchestration capabilities.
- Create value-led proposals that showcase measurable business outcomes.
- Lead complex SaaS deals with discipline and precision using MEDDPICC.
- Run world-class discovery, build champions, and navigate multi-stakeholder environments.
- Influence C-level decision-making with market insights and thought leadership.
- Help customers understand how AI can optimize operations, elevate experiences, and drive ROI.
- Collaborate with SDRs, solution consultants, marketing, and customer success teams.
- Represent and embody One Genesys values in every interaction.
Requirements
- Proven track record selling enterprise SaaS or Cloud/Digital solutions.
- 7+ years managing and closing complex sales cycles.
- Experience with MEDDPICC methodology.
- Strong business acumen, communication, negotiation, and stakeholder engagement skills.
- Evidence of consistent overachievement.
Skills
- AI-powered experience orchestration
- AI
- Predictive AI
- Conversational AI
- Experience Orchestration platform
- SaaS sales
- Cloud/Digital solutions sales
- MEDDPICC methodology
- Business acumen
- Communication
- Negotiation
- Stakeholder engagement
Location
- UK
Work Type
- Flexible-first culture
- Full-time
Experience Level
- 7+ years
Benefits
- Paid volunteer time
- August Free Fridays
- Well-being resources
- Regionally tailored programs for employees and their families
- Mentorship
- Learning programs
- Leadership development
- Education support
About the Company
- Genesys helps organizations create better customer experiences through AI-powered experience orchestration.
- Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.
- We help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.
- Genesys empowers more than 8,000 organizations worldwide to create the best customer and employee experiences.
- With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise.
- As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces.
Equal Opportunity
- Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.