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About the Role
As a Phlebotomist/Administrative Assistant, you will provide an exceptional patient experience by offering venipuncture and clinical support services. You will act as a patient ambassador, removing barriers to care and ensuring a positive in-office experience. You will be the first point of contact for patients and provide administrative support as needed.
Responsibilities
- Use C-I-CARE framework in all patient interactions, managing patient intake, schedules, billing, insurance, and feedback.
- Provide venipuncture services for pediatric to geriatric patients.
- Perform and assist with extended scope duties including non-blood specimen collection, EKGs, vitals, ear lavages, vaccines, PPD tests, and swabs.
- Maintain high standards of in-office care through proper specimen handling, inventory, and sterilization.
- Answer patient messages, follow up on lab cases, and assist providers with clerical duties such as biometric screening forms, medical record review, billing inquiries, and DOH reporting.
- Perform all front of house duties including check-in/check-out, insurance verification, paperwork, and test preparation.
- Contribute to team development through rounding, huddles, problem-solving, and supporting providers with ad hoc requests.
- Perform opening and closing duties, including office upkeep, restocking supplies, and organization.
- Master technology suite including Slack, G-suite, Zoom, Circulation, RingCentral, and EMR system.
Requirements
- At least 6 months of relevant experience as a Medical Assistant or Phlebotomist outside of a training/externship environment.
- Strong customer service skills, including ability to establish and maintain effective customer relationships and deliver customer-centric solutions.
- Strong written and verbal communication skills.
- Proficiency in computer technology such as typing, navigating the internet and using multiple software systems simultaneously.
- Experience working on collaborative, diverse, multi-disciplinary teams (additional experience with remote teams a plus).
- Proven ability to display confidence and instill trust during the collection process while delivering individualized, human-centered, customer-focused care.
- Proven track record of persisting through change, consistently stepping up to take action on challenges, and learning quickly and effectively when faced with new situations or tasks.
Skills
- Venipuncture
- Clinical support services
- Patient interaction
- Administrative support
- Customer service
- Communication (written and verbal)
- Computer proficiency
- Teamwork
- Problem-solving
- Empathy
- Compassion
- Self-awareness
- Adaptability
Location
- Austin, Texas
Work Type
- Full-time
- Onsite
Experience Level
- Entry Level
Education Level
- High School Diploma or equivalent
Benefits
- Free One Medical memberships for yourself, your friends and family
- Employee Assistance Program
- Competitive Medical, Dental and Vision plans
- Pre-Tax commuter benefits
- PTO cash outs
- 401K match
- Credit towards emergency childcare
- Company paid maternity and paternity leave
- Paid Life Insurance
- Disability insurance
- Malpractice Insurance
- UpToDate Subscription
- Continuing Medical Education (CME) stipend
- Rounds
- Discounted rate to attend One Medical’s Annual REAL primary care conference
- Paid sabbatical for every five years of service
About the Company
- One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable.
- We are transforming healthcare by improving the experience for patients, providers, employers, and health networks.
- Our services include seamless in-office and virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health.
- One Medical joined Amazon in February 2023 to deliver exceptional healthcare to more consumers and achieve better health outcomes.
- We are building a diverse, driven, and empathetic team and cultivating an environment where everyone can thrive.
Equal Opportunity
- One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.
- One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.