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About the Role
Lead the global strategy, engineering, and service experience for the technology associates use daily, evolving it into a secure, AI-enabled employee experience platform to enhance productivity and reliability across all functions.
Responsibilities
- Own and communicate a unified global Workplace Technology and Client Services vision, operating model, and multi-year roadmap.
- Lead Workplace Technology as a portfolio of products and experiences with clear ownership, prioritized backlogs, standards, investment plans, and measurable outcomes.
- Elevate the associate experience across endpoints, productivity tools, collaboration services, meeting rooms, voice and video, workplace support channels, and emerging AI-enabled experiences.
- Advance a proactive and experience-led operating model using Digital Employee Experience (DEX), Experience Level Agreements (XLAs), sentiment, service quality, and technical telemetry.
- Accelerate automation, self-service, self-healing, AI-assisted support, intelligent routing, and automated provisioning.
- Lead endpoint and application modernization, including Intune and Jamf capabilities, software request and delivery automation, Windows and macOS platform improvements, virtual desktop, Cloud PC, and retail device migrations.
- Lead Microsoft 365 and messaging modernization, governance, lifecycle management, operational reporting, security alignment, and documented support standards.
- Lead unified communications and telecom modernization, including Teams voice, corporate and retail telephony, conferencing, meeting-room services, mobility, and platform rationalization.
- Provide a high-touch, discreet, and resilient technology experience for executives.
- Build security, privacy, responsible AI, resiliency, and tested rollback practices into workplace technology design, deployment, and operations.
- Lead the lifecycle, reliability, adoption, and rationalization of workplace platforms and vendors.
- Establish strong service governance and vendor accountability, including accurate reporting, trend-based insights, continuous improvement plans, and clear ownership through resolution.
- Create a culture of engineering excellence, learning, accountability, inclusion, and collaboration.
- Develop leaders and build global capability across internal teams and strategic partners.
- Partner with Security, Retail Technology, HR, Legal, Compliance, Communications, Finance, Procurement, and regional business leadership.
- Develop global leaders and technical teams, strengthen career paths and succession, and create a culture of engineering excellence, accountability, inclusion, partnership, and continuous learning.
- Market new workplace capabilities so associates understand what is available, adopt the services, and realize value.
Requirements
- Significant leadership experience in global workplace technology, digital workplace, end-user computing, employee experience technology, or a closely related technology function.
- Experience leading a broad workplace portfolio including endpoint engineering and management, collaboration and productivity platforms, meeting-room technology, unified communications, workplace support, executive technology services, and device lifecycle services.
- Demonstrated success moving support organizations from reactive, ticket-driven operations toward proactive, automated, and experience-led services.
- Experience using DEX, observability, sentiment, service analytics, XLAs, or similar measures to identify friction and improve employee outcomes.
- Working knowledge of modern endpoint and collaboration ecosystems, including Microsoft 365, Teams, Windows, macOS, mobile platforms, endpoint management, virtual desktop, identity, and automation capabilities.
- Experience applying AI and automation to employee support, knowledge, provisioning, remediation, and workflow orchestration with appropriate security and responsible-use controls.
- Strong product and portfolio management capability, including roadmaps, prioritization, investment cases, adoption, value realization, lifecycle planning, and platform rationalization.
- Proven ability to lead global teams and strategic service providers, set clear expectations, challenge weak performance constructively, and create durable improvement through data and operating discipline.
- Ability to translate complex technology topics into clear business outcomes and influence senior leaders, peers, regional teams, and cross-functional partners.
- Strong financial and commercial judgment across budgets, vendor contracts, licensing, consumption, and total cost of ownership.
- A customer- and employee-centered mindset with the ability to balance experience, security, reliability, cost, and speed.
- Executive presence with a practical, low-ego leadership style that promotes transparency, partnership, accountability, and continuous learning.
- Comfort operating through ambiguity, simplifying complex ownership models, and making decisions with imperfect information.
- Excellent written, verbal, and presentation skills, with the ability to communicate at both executive and engineering levels.
- Experience in retail, consumer, luxury, or another distributed global enterprise environment is preferred.
Skills
- Workplace Technology
- Digital Workplace
- End-User Computing
- Employee Experience Technology
- Endpoint Engineering and Management
- Collaboration and Productivity Platforms
- Meeting Room Technology
- Unified Communications
- Workplace Support
- Executive Technology Services
- Device Lifecycle Services
- Microsoft 365
- Microsoft Teams
- Windows
- macOS
- Mobile Platforms
- Endpoint Management
- Virtual Desktop
- Identity Management
- Automation
- AI-assisted Support
- Product Management
- Portfolio Management
- Roadmap Development
- Vendor Management
- Service Governance
- Financial Management
- Commercial Judgment
- Communication Skills
- Leadership
- Team Development
- Strategic Planning
Location
- Global
Work Type
- Full-time
Experience Level
- Director
- 12+ years of progressive technology experience
- Meaningful experience leading managers, global teams, and large-scale workplace services
Education Level
- Bachelor's degree in technology, engineering, business, or a related field, or equivalent practical experience.
Salary/Compensations
- $185,000.00-$220,000.00
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401 (K)
- Paid Paternity and Maternity leave
- Commuter Benefits
- Disability insurance
- Tuition assistance
About the Company
- Tapestry, Inc. is a global house of brands – Coach and Kate Spade New York – built by unconventional entrepreneurs and unexpected solutions.
- We believe that difference sparks brilliance, so we welcome people and ideas from everywhere to join us in stretching what’s possible.
- At Tapestry, being true to yourself is core to who we are.
- We are always on a journey to becoming our best, but you can count on this: Here, your voice is valued, your ambitions are supported, and your work is recognized.
- We are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive.
- Visit Our People page to learn more about Tapestry's commitment to equity, inclusion, and diversity.
Equal Opportunity
- Tapestry, Inc. is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.
- All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.
- These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.
- Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs.
- If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or employeerelations@tapestry.com.