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About the Role
As a Brand Ambassador, you will maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience. You will embody Coach values, increase brand awareness, lead the implementation of company initiatives, and support the full operation of the business. A growth mindset for business and personal development is essential.
Responsibilities
- Maintain a strong leadership presence on the sales floor to achieve sales targets and deliver an exceptional customer experience
- Serve as a Brand Ambassador embodying Coach values and increasing brand awareness
- Lead implementation of Company initiatives and support full operation of the business
- Maintain a growth mindset for business and personal development initiatives
- Establish trust, maintain integrity, and support an environment of collaboration within the store and throughout the organization
- Monitor and analyze sales data, identify trends, and make recommendations to enhance store performance
- Implement individualized team development to increase overall customer experience
- Exemplify strong business acumen and execute forward-planned strategies to achieve leadership initiatives surrounding store goals / KPIs
- Support the store with recruiting, interviewing, performance evaluation, and high-level training as needed
- Provide necessary feedback and guidance geared to improve individual performance on all levels
- Hold team accountable for achieving individual and business goals
- Adhere to and enforce team compliance of Company policies and procedures in addition to store operational procedures
- Assist in executing innovative strategies for exceptional customer experiences for both internal and external partners
- Create a customer-centric culture that prioritizes customer satisfaction
- Mentor team on clienteling strategy to build long-term customer relationships to meet business goals
- Provide HR and conflict resolution support to the team and in district in the absence of the leadership team
- Champion company resources to support a healthy work environment for internal customers
Requirements
- 1+ years of equivalent experience in Managing Competitive Retail Space at the Lead Supervisor level
- Ability to bend, reach, stretch, and lift/carry at least 25 pounds
- Ability to lift and carry product, cartons, props, or fixtures up to 50 pounds at times
Skills
- Leadership
- Sales
- Customer Experience
- Brand Awareness
- Business Acumen
- Team Development
- Clienteling
- HR Support
- Conflict Resolution
Location
- New York
Work Type
- Full-time
- Part-time
Experience Level
- Lead Supervisor level
Salary/Compensations
- 33.000,00 € - 38.000,00 €
Benefits
- Internal mobility & career progression
- 1 paid volunteering day per year and opportunities to volunteer with global projects
- Learning & development opportunities with our Ambassador Programme
- Regular social events
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils
- Attractive employee discount
- Compelling incentive programme
About the Company
- Coach is a global fashion house founded in New York in 1941, inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of its hometown.
- Coach makes beautiful things, crafted to last—for you to be yourself in.
- Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
- Tapestry represents the diversity of its brands and people, believing that diverse perspectives, backgrounds, and experiences drive innovation and success.
- Tapestry's goal is to create a culture that is equitable, inclusive, and diverse, where all employees, customers, and stakeholders thrive.
Equal Opportunity
- Tapestry is an equal opportunity and affirmative action employer.
- All employment decisions are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.
- Decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.