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About the Role
Ghirardelli's employees are the face of our company and ambassadors of our brand. Our Restaurant and Retail division has evolved into a dynamic department with over 700 colleagues. We believe our vision is changing the way the consumer experiences chocolate and our objective is to be America’s #1 premium chocolate company.
Responsibilities
- Provide exceptional Guest service
- Maintain detailed knowledge of all products, pricing, and Company History
- Utilize knowledge of products and pricing to satisfy guest inquiries and create up-sell opportunities
- Follow Food Safety guidelines and maintain all table tops, serve ware, floors and trash receptacles in a clean and sanitary condition
- Keep all Fountain and Condiment supplies both on the sales floor and behind the Fountain Area stocked and in good condition
- Maintain the storerooms, coolers, and freezers in a clean and orderly fashion
- Clean windows and mirrors when they appear smudged or soiled or when directed by a Supervisor/Manager
- Maintain Guest and Employee Washing Facilities in good working order and in a clean, sanitary condition
- Properly Set Up, Maintain, and Break Down Fountain Area
- Replenish toppings and various fountain items throughout the day as needed and minimize or eliminate food waste
- Maintain the proper level and all required ice cream flavors
- Keep knowledge level current of all fountain products and their required preparation
- Work as a “Topper" or “Scooper" as needed
- Perform “Semi-Table Service" function as part of overall Guest Satisfaction
Requirements
- Must be 18 years old
- Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Skills
- Strong oral and written communication skills
- Ability to work with little or no supervision
- Ability to work with a diverse work team and meet adversity with professionalism
- Ability to manage time effectively
- Ability to maintain a smile, pleasant demeanor and provide Superior Guest Service
Location
- Ghirardelli Square
Work Type
- Full-time
Education Level
- High school diploma preferred
Salary/Compensations
- $20.30 per hour
About the Company
- At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate.
- Our commitment to Making Life A Bite Better inspires both our products and the way we do business.
- We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success.
- Join our dynamic team and help shape Ghirardelli's future.