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About the Role
The Scrum Master serves as the delivery engine behind cybersecurity initiatives, ensuring they are planned, tracked, and executed with Agile rigor across a portfolio of initiatives spanning governance, engineering, operations, and related security capabilities. This role facilitates Agile ceremonies, removes impediments, protects team focus, and drives continuous improvement.
Responsibilities
- Facilitate all Scrum ceremonies, sprint planning, daily standups, sprint reviews, and retrospectives.
- Facilitate backlog refinement in partnership with cybersecurity domain leads and initiative owners.
- Track sprint health, delivery predictability, capacity utilization, throughput, and burndown metrics.
- Guide teams in applying Agile principles effectively within a cybersecurity delivery environment.
- Manage and visualize operational workstreams originating from IT service management platforms, incorporating Kanban practices.
- Help teams balance sprint commitments with operational responsibilities such as vulnerability remediation, security incidents, and engineering support.
- Identify and resolve impediments impacting delivery, coordinating across cybersecurity, IT, and business stakeholders.
- Protect the team from unplanned scope changes and external interruptions during sprint execution.
- Coach team members on Agile practices, self-organization, and delivery accountability.
- Foster a collaborative and psychologically safe environment where teams can surface challenges and continuously improve.
- Maintain real-time visibility into delivery progress across active sprints and cybersecurity initiatives.
- Provide concise sprint and program-level reporting for cybersecurity leadership.
- Flag delivery risks, schedule impacts, and capacity constraints early, with recommended mitigation actions.
- Maintain visibility into operational ticket flow and backlog health to help leadership understand workload distribution.
- Lead effective retrospectives that drive actionable improvements in team delivery practices.
- Identify patterns across sprints and teams that indicate systemic delivery issues; bring data-driven recommendations to the Manager for process or structural changes.
- Contribute to the team's ways of working documentation, onboarding materials, and delivery playbooks.
- Stay current with Agile and delivery best practices, bringing relevant innovations and frameworks back to the team.
- Serve as a coordination point between cybersecurity teams, domain leads, and technology stakeholders.
- Support the Manager, Cybersecurity Strategy & Governance on sprint planning inputs, resource capacity, and initiative sequencing.
- Communicate delivery status, priorities, and blockers clearly to stakeholders at all levels.
- Support intake and prioritization processes by helping translate cybersecurity initiative requests into well-structured backlog items.
Requirements
- 5+ years of experience as a Scrum Master, Agile Delivery Lead, Agile Coach, or similar Agile delivery role supporting technical teams.
- Strong working knowledge of Agile delivery frameworks, including Scrum, Kanban, and hybrid delivery approaches.
- Hands-on experience with Agile project and work management platforms such as Jira, Azure DevOps Boards, or equivalent tools.
- Experience working with IT Service Management (ITSM) platforms such as ServiceNow, Jira Service Management, or equivalent.
- Demonstrated success facilitating Agile ceremonies, backlog refinement, sprint planning, reviews, and retrospectives.
- Proven ability to coordinate delivery across multiple workstreams with cross-functional dependencies.
- Experience developing delivery metrics, dashboards, and executive reporting.
- Experience communicating delivery status, risks, dependencies, and capacity considerations to leadership and executive stakeholders.
- Strong facilitation, communication, and stakeholder management skills.
- Ability to balance competing priorities and adapt to changing business demands.
- Experience supporting technical, engineering, cybersecurity, infrastructure, or IT-focused teams.
- Bachelor's degree in Information Systems, Computer Science, Business, or a related field. Equivalent experience may be considered.
- Experience supporting cybersecurity programs, security operations, engineering, governance, risk, or compliance teams.
- Experience working within large enterprise environments with multiple business units, locations, or operational teams.
- Experience in gaming, hospitality, entertainment, or highly regulated industries.
- Experience supporting multiple Agile teams simultaneously.
- Familiarity with scaled Agile frameworks such as SAFe.
- Exposure to portfolio management, demand management, and strategic initiative planning.
- Experience creating and improving Agile governance, delivery standards, or operational playbooks.
Skills
- Agile delivery frameworks
- Scrum
- Kanban
- Hybrid delivery approaches
- Jira
- Azure DevOps Boards
- ServiceNow
- Jira Service Management
- Facilitation
- Backlog refinement
- Sprint planning
- Sprint reviews
- Retrospectives
- Impediment removal
- Team coaching
- Stakeholder management
- Communication
- Problem-solving
- Scaled Agile frameworks (SAFe)
- Portfolio management
- Demand management
- Strategic initiative planning
Location
- Remote
Work Type
- Full-time
Experience Level
- 5+ years
Education Level
- Bachelor's degree
Benefits
- Comprehensive benefits package
- Health and well-being support
- Future planning resources
- Work-life balance support
About the Company
- At Seminole Hard Rock Support Services, our cybersecurity program is growing in scale and complexity.