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About the Role
Lead the store to maximize productivity and profitability by building a high-performing team, elevating kate spade new york’s service environment, and driving results through clienteling, omni-channel sales, and operational excellence. Set the tone, model brand behaviors, and cultivate an inclusive culture in which associates thrive as their authentic selves.
Responsibilities
- Model kate spade new york service behaviors and selling standards, coaching in real time to ensure a premium client experience.
- Drive clienteling and omni-channel strategies by ensuring consistent CRM/client book usage, proactive outreach, thank-you follow-ups, and achievement of KPIs.
- Empower the team to resolve customer issues swiftly and leverage social selling programs.
- Collect and share customer feedback and product insights with leadership.
- Recruit, onboard, train, and motivate a high-performing team that reflects kate spade new york’s brand values.
- Set clear goals and provide ongoing coaching and performance management.
- Recognize and reward strong performance while addressing underperformance through targeted development plans.
- Build bench strength and foster an inclusive, equitable, and diverse culture.
- Take full ownership of store financial performance by forecasting, planning, and delivering against sales and productivity goals.
- Analyze selling reports and business trends to identify opportunities and implement action plans.
- Collaborate with leadership and cross-functional partners to execute strategies that drive results.
- Communicate kate spade new york’s aesthetic, philosophy, and lifestyle to both team members and clients.
- Ensure visual directives are executed consistently and store maintenance standards are upheld.
- Oversee all operational procedures, including opening/closing routines, cash handling, bank deposits, and facility security.
- Manage scheduling and payroll within budget to maintain optimal sales floor coverage.
- Protect inventory integrity through accurate processing of markdowns, transfers, damages, shipping, and receiving.
- Ensure compliance with loss prevention, safety, and policy standards; lead regular store meetings for alignment and communication.
- Utilize Microsoft Office and CRM systems to manage reporting, communication, and operational tasks efficiently.
Requirements
- 3+ years of store leadership in retail or service; luxury/premium experience preferred.
- A combination of education and experience will be considered.
- Proven sales leadership, coaching and development, stakeholder management, strong communication, conflict mediation, time management, and data-driven decision-making.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).
- Familiarity with CRM/clienteling tools.
- Social media literacy and understanding of live/virtual selling trends.
- Ability to work in a fast-paced environment.
- Strong English language proficiency.
- Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high-traffic retail days.
Skills
- Microsoft Office
- CRM systems
- Clienteling
- Social selling
- Live stream shopping
- Visual merchandising
- Loss prevention
- Sales leadership
- Coaching
- Conflict mediation
- Time management
- Data-driven decision-making
- Social media literacy
Location
- EU
Work Type
- Full-time
Experience Level
- 3+ years of store leadership
Salary/Compensations
- £40,000.00 - £58,000.00
Benefits
- An inclusive, innovative, and fun working environment
- Internal mobility & career progression
- 1 paid volunteering day per year and opportunities to volunteer with global projects.
- Learning & development opportunities with our Ambassador Programme
- Regular social events
- Equity Inclusion & Diversity initiatives which include employee resource groups & regional inclusion councils.
- Attractive employee discount
- Compelling incentive programme
About the Company
- Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic.
- Today, it is a global lifestyle brand that designs extraordinary things for the everyday, delivering seasonal collections of handbags, ready-to-wear, jewelry, footwear, home décor, and more.
- Known for its rich heritage and unique brand DNA, Kate Spade New York offers a distinctive point of view and celebrates communities of women around the globe who live their perfectly imperfect lifestyles.
- Kate Spade New York is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible.
- Our company name Tapestry, represents the diversity of our brands and the diversity of our people.
- We know that having a diverse range of perspectives, backgrounds and experiences makes us more innovative and successful and it brings us closer to our consumer.
- Our goal is to create a culture that is equitable, inclusive and diverse - where all of our employees, customers and stakeholders thrive.
Equal Opportunity
- Tapestry is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people.
- All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration.
- These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.