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About the Role
Provide exceptional customer service and create a positive first impression for guests as the welcoming face of the establishment. Play a pivotal role in ensuring guests feel valued and cared for from arrival to departure.
Responsibilities
- Provide exceptional customer service, creating a positive first impression for guests
- Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
- Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
- Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
- Collaborate with other departments to ensure seamless guest experiences
- Maintain a clean and organized front desk area
- Handle cash and credit card transactions accurately
- Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
Requirements
- Previous experience in a customer service role, preferably in a hotel or hospitality environment
- Excellent communication and interpersonal skills
- Previous cash handling experience required
- Strong problem-solving abilities and the ability to remain calm under pressure
- Proficiency in computer systems and knowledge of hotel property management software
- Outstanding organizational and multitasking skills
- Availability to work flexible schedules, including evenings, weekends, and holidays
- High School diploma or equivalent
- Pre-employment drug test and background check required
Skills
- Customer service
- Communication
- Interpersonal skills
- Cash handling
- Problem-solving
- Computer proficiency
- Organizational skills
- Multitasking
Location
- San Francisco
Work Type
- Full-time
Experience Level
- Entry Level
Education Level
- High School diploma or equivalent
Salary/Compensations
- USD $31.84 - USD $33.03 /Hr.
Benefits
- Multiple Tiers of Medical Coverage
- Dental & Vision Coverage
- 24/7 Teledoc service
- Free Maintenance Medications
- Pet Insurance
- Hotel Discounts
- Tuition Reimbursement
- Paid Time Off (vacation, sick, bereavement, and Holidays)
- 401K Match
About the Company
- Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US.
- A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company.
- Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
- Working at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
Equal Opportunity
- EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
- Davidson Hospitality is a drug free workplace.
- We participate in E-Verify.