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About the Role
The Assistant Site Manager role is a leadership development opportunity where you will work alongside the Site Manager to ensure smooth operations, develop the team, own the guest experience, and solve problems. This role serves as a training ground for future Site Managers.
Responsibilities
- Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.
- Provide guidance and support to team members to help them improve and succeed.
- Support scheduling and shift management to ensure adequate staffing and fair team workload.
- Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.
- Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.
- Greet customers warmly and ensure they feel welcomed and valued.
- Answer customer questions about services, membership options, and promotions clearly and courteously.
- Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.
- Promote unlimited wash memberships and other services to enhance customer engagement and retention.
- Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.
- Check equipment daily to ensure proper functionality and report any issues to the Site Leader.
- Support site safety by following protocols and helping team members maintain safe work practices.
- Assist with routine cleaning and maintenance to uphold quality standards.
- Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.
- Help identify operational challenges and suggest improvements to keep daily operations running smoothly.
- Promote unlimited wash memberships and other services to customers during their visit.
- Assist in upselling additional services or products to help achieve site sales goals.
- Support the implementation of site promotions and marketing initiatives.
- Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.
- Respond to customer concerns and questions, escalating to the Site Leader when necessary.
- Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.
- Make quick, informed decisions to keep daily operations on track and minimize disruptions.
- Collaborate with team members to address challenges and improve overall site performance.
Requirements
- You have led people before, and you know what it takes to hold a team to a standard.
- You take ownership of outcomes, not just effort.
- You are a natural problem-solver.
- You build people up.
- You are comfortable working in a fast-paced, physically active, outdoor environment.
- Prior management or supervisory experience preferred.
- A track record of ownership matters more than a specific title.
Skills
- Leadership
- Team Development
- Customer Service
- Problem-Solving
- Decision Making
- Sales Support
- Operational Management
Experience Level
- Prior management or supervisory experience preferred
About the Company
- Big things start here. The leaders who run Whistle markets tomorrow are in this role today.
- Come build with us.