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About the Role

As we prepare to open the Ng Siu Chan Centre, our newest long-term care home, we are seeking passionate and dedicated Activation Managers who want to help shape the culture, resident experience, and care environment from day one. Built on the principles of Relationship-Centred Care and Meaningful Living, the Ng Siu Chan Centre will provide an innovative care environment where residents are supported to live with purpose, dignity, independence, and choice. This is an exciting opportunity to contribute to the opening of a new home and help create an exceptional experience for residents, families, and team members.

Responsibilities

Plans, develops, and ensures delivery of meaningful therapeutic, recreational, and social programs for residents in accordance with Ministry of Health and Long Term Care standards.
Supports staff in implementing innovative and therapeutic programs, and evaluates program effectiveness.
Coaches, develops, monitors, and evaluates staff, promoting a strong, effective, engaged, and efficient team.
Encourages open communication and feedback within the team.
Assists in the development of the internal budget and implements an effective expenditure control system for the activation program.
Ensures efficient and responsible use of resources.
Coordinates with interdisciplinary team members to carry out and monitor resident care plans pertaining to activation, including charting and documentation.
Actively and effectively contributes to the interdisciplinary team.
Ensures implementation of risk management, quality improvement programs, and a safe and hygienic environment for clients and staff.
Participates and contributes to residents' team conferences.
Coordinates the optimal deployment of volunteers for the program and provides effective guidance, training, and support.
Manages and evaluates volunteer performance and provides feedback.
Develops, updates, communicates, and implements policies pertaining to activation programs in consultation with the Executive Director.
Ensures up-to-date program records and reports, including accurate statistics and evaluation.
Provides support to the Residents' Council, including coordination of meetings and accurate minutes taking.
Provides back-up to the Social Worker as required.
Coordinates the production of monthly Resident/Family newsletters.
Coaches and prepares residents for special functions and programs arranged by the Yee Hong Community Wellness Foundation.
Stays up-to-date with developments and best practices in the field, and implements activation programs to reflect the values and principles of those projects.
Performs other duties as assigned.

Requirements

Minimum 3 years of post-qualification experience in program planning and delivery in a healthcare setting.
Knowledge of long-term care is an asset.
Knowledge and experience in counseling with seniors and their caregivers.
Ability to supervise, coach, and mentor a team.
Excellent leadership qualities.
Demonstrated initiative, problem-solving, and judgment skills.
Creativity and innovation in developing programs and activities for residents to maximize their independence.
Superb customer service skills.
Ability to contribute effectively and work as part of an interdisciplinary team.
Must be agile and comfortable with change.
Computer literacy.
Knowledge of Chinese word processing is an asset.
Satisfactory Police Vulnerable Sector Screen result.
Fluency in English and Chinese.
Knowledge of Japanese, Filipino, or a South Asian dialect is an asset.
Successful applicants must provide a recent satisfactory vulnerable sector police reference check and medical clearance certificate.

Skills

Program planning
Program delivery
Healthcare setting experience
Long-term care knowledge
Counseling seniors
Counseling caregivers
Supervision
Coaching
Mentoring
Leadership
Problem-solving
Judgment
Creativity
Innovation
Customer service
Interdisciplinary team collaboration
Agility
Adaptability to change
Computer literacy
Chinese word processing
English fluency
Chinese fluency
Japanese language proficiency
Filipino language proficiency
South Asian dialect proficiency

Location

Onsite

Work Type

Full-time
Occasional weekend or evening work

Experience Level

Minimum 3 years post qualification experience

Education Level

Bachelor degree in recreation and leisure studies, therapeutic recreation, kinesiology, or equivalent
B.S.W. and Registered Social Worker designation in Ontario an asset

Salary/Compensations

$34.28 - $40.32

Benefits

Competitive total compensation package
Multi-employer pension plan
Professional development opportunities
Ongoing learning and development
Employee education assistance program
Award winning corporate culture
Safe, inclusive and supportive work environment

About the Company

At Yee Hong, our values guide everything we do. We Care, We Collaborate, and We Commit to creating meaningful experiences for residents, clients, families, volunteers, students, and one another.
Our people are our greatest strength and the core of our success. We invest in our employees' wellbeing and support their ongoing learning and development.

Equal Opportunity

Yee Hong is an equal opportunity employer committed to an inclusive, barrier-free recruitment and selection process. Requests for accommodation can be made at any stage of the recruitment process providing the applicant has met the bona-fide requirements for the open position. If contacted for this employment opportunity, please advise if you require any accommodation.