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About the Role
As a Franchise Business Consultant, you will empower franchisees by unlocking growth potential, strengthening operations, and creating guest experiences that fuel joy at every park. You will build and maintain strong relationships with franchise owners, provide tailored recommendations, and serve as a liaison between franchisees and the corporate support team.
Responsibilities
- Build and maintain strong, collaborative relationships with franchise owners and their leadership teams.
- Conduct needs assessments to understand franchisee challenges, opportunities, and long-term business goals.
- Provide tailored recommendations and action plans that respect franchisee autonomy while reinforcing brand standards and proven systems.
- Serve as a liaison between franchisees and the corporate support team, ensuring alignment, consistency, and two-way communication.
- Guide franchisees in developing and executing strategic business plans that support both local growth and overall brand performance.
- Advise on market trends, expansion opportunities, and competitive positioning to drive profitability.
- Partner with owners to evaluate new revenue streams, from memberships and birthday parties to food & beverage programs and seasonal initiatives.
- Provide operational consulting to help franchisees adopt best practices and increase efficiency.
- Monitor compliance with brand standards, policies, and procedures, and coach owners on maintaining consistency across all guest experiences.
- Conduct business reviews and share benchmarking data to highlight performance trends and identify opportunities for improvement.
- Deliver coaching and mentorship to franchisees and their management teams on leadership, operational, and financial skills.
- Lead workshops and regional meetings that enhance franchisee knowledge in areas such as sales, marketing, guest experience, and team development.
- Provide franchisees with tools and resources that make it easier to implement proven strategies and achieve sustained results.
- Analyze financial statements (including P&Ls, sales metrics, and benchmarking reports) with franchisees to identify strengths and opportunities.
- Support franchisees in setting budgets, managing costs, and reaching financial targets.
- Partner with owners to adopt company-wide initiatives and growth drivers while adapting them to local markets.
- Ensure franchisee operations comply with legal, regulatory, and contractual requirements.
- Advise on risk mitigation strategies and ensure brand protection in all aspects of business operations.
- Act as a subject matter expert in park operations, financial acumen, and franchise system standards.
Requirements
- Bachelor’s degree in Business Administration, Finance, Marketing, or a related field; MBA preferred.
- Extensive franchise leadership experience with 7+ years in franchise consulting, business development, or multi-unit operations.
- Proven success in driving growth and strengthening franchise businesses.
- Strong financial expertise with hands-on experience in budgeting, forecasting, and financial analysis.
- Advanced proficiency with business tools including CRM systems and Microsoft Office Suite.
- Clear and compelling communication and presentation skills that inspire confidence, drive collaboration, and build strong relationships with diverse partners.
- Creative problem-solving ability fueled by curiosity, resourcefulness, and a solutions-first mindset.
- Adaptability and agility to thrive in a fast-paced, ever-changing environment while keeping both performance and guest joy at the center of decision-making.
- Must reside in Maryland, New York, or New Jersey.
Skills
- Franchise operations
- Financial management
- Business development
- Multi-unit operations
- Budgeting
- Forecasting
- Financial analysis
- CRM systems
- Microsoft Office Suite
- Communication
- Presentation skills
- Problem-solving
- Adaptability
- Agility
Location
- Remote
- Maryland
- New York
- New Jersey
Work Type
- Full-time
- Remote
- Travel
Experience Level
- 7+ years
Education Level
- Bachelor's degree in Business Administration, Finance, Marketing, or a related field
- MBA preferred
Salary/Compensations
- $100,000-$125,000 + bonus opportunity
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401k plan with company matching
About the Company
- At Sky Zone, our mission is to enrich lives through the power of boundless play.
- We are the leader in active indoor entertainment, hosting unforgettable birthdays, team events, and school parties across the country.
- Backed by our parent company, CircusTrix, and recognized as a top franchise and growth brand, we continue to raise the bar for innovation and impact in the industry.
- Our culture is shaped by our core values: We Play Without Limits, Ignite Innovation, Grow Together, Fuel Joy, and Serve Big, Give Bigger.
Equal Opportunity
- CircusTrix and its brands are proud to be equal opportunity employers.
- We celebrate diversity and are committed to creating an inclusive environment for all team members.