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About the Role

Primarily responsible for developing solutions within our global Salesforce eco-system, participating in the design and build of our Global Salesforce Platforms and associated technologies. This role will leverage AI-driven tools to automate routine work and enhance the support experience for users.

Responsibilities

Developing global Salesforce solutions using SFDC, Heroku, and J2EE, and AI-driven tools.
Owning and designing complex solution components, following all stages of the software development life cycle.
Providing BAU support to the global business.
Supporting and enhancing the Salesforce platform.
Collaborating with teams across the wider IT organization.
Forming partnerships and collaborating with global business partners to understand requirements.
Ensuring the Salesforce platform and associated technologies are maintained in line with best practice methodologies, global data privacy and governance models, audit and compliance policies, and IT and Information Security standards.
Supporting existing Salesforce deployments while developing and enhancing platform capabilities.
Identifying opportunities to leverage AI, automation and Salesforce Agentforce to improve operational efficiency, reduce manual effort, accelerate support, and enhance the overall experience for business users.
Transitioning existing operational business processes onto the Salesforce platform, incorporating AI-enabled capabilities.
Serving as system administrator for the Salesforce.com environments, handling user account maintenance, reports and dashboards, workflows, and other routine administrative functions.
Completing regular internal system audits, preparing for upgrades, and completing all required documentation.
Creating and maintaining workflows, formula fields, roll-up summary fields, assignment rules, roles, profiles, and other configuration, including coding and testing new and existing programs.
Creating and updating data models, custom objects, forms, functions, and workflows to support evolving business requirements.
Working independently with the user community to define and document development requirements, and develop and apply advanced Salesforce functionality to solve business problems.
Configuring, deploying, and maintaining Salesforce Agentforce agents to automate routine business processes, case triage, and first-line support.
Using AI-assisted tools to speed up knowledge article drafting, case resolution, and reporting.
Proactively identifying further ways to leverage Salesforce and AI-assisted tools to improve business outcomes and reduce manual effort.
Identifying manual, repetitive admin processes and assessing where AI or automation can replace or augment them.
Keeping up to date with new Salesforce AI and automation features and recommending where they can drive efficiency.
Training new and existing associates.
Championing AI-enabled ways of working across the Salesforce Admin team.
Helping upskill peers on new AI tooling.
Ensuring all systems, including AI tools and the data they access, are kept safe, secure, and compliant.

Requirements

4+ years' experience managing, configuring, and enhancing a large global Salesforce instance (Sales Cloud, Service Cloud, Knowledge, Experience, Configuration, Analytics, Marketing Cloud, and Pardot), delivering scalable solutions through automation, user management, reporting, declarative development, and Salesforce Flows.
Salesforce Administrator certification.
Working knowledge of Salesforce Agentforce, or a demonstrated willingness to build this quickly.
Familiarity with Salesforce Einstein, Copilot, and Claude for Salesforce, and general AI-assisted admin tooling, with genuine interest in applying these day-to-day.
Able to quickly gain a working knowledge of the team's various software applications.
Strong troubleshooting ability: quickly recognises system deficiencies and implements effective solutions.
Business-facing experience: understanding and delivering on enhancement requests while supporting existing functionality.
Knowledge of security requirements such as single sign-on and data security.
Experience using Salesforce data tools (Data Loader, Workbench).
Working understanding of GitHub and version control concepts (e.g. pull requests, collaboration with developers).
Platform Developer I certification, considered a bonus.
Excellent verbal and written communication; a clear, structured communicator able to organize large amounts of information for leadership decision-making and document issues and solutions clearly.
Ability to lead and work within an Agile development environment.
Ability to travel for training, occasional team meetings, and projects (approximately 20% maximum).
Ability to think clearly under pressure, adapt to change, and manage time and competing priorities in a fast-paced environment.
Solid analytical and problem-solving skills, able to identify root causes rather than just symptoms across complex system, process, and data issues.
Strong business acumen: resourceful, curious, and pragmatic when solving problems, with meticulous attention to detail and commitment to quality.
Strong customer service skills: able to interface effectively and establish quick credibility with enterprise business leaders.
Works well independently and within a virtual team environment, taking initiative without waiting for direction.
Proactive, self-starting attitude with a strong sense of ownership: actively looks for opportunities to automate or AI-enable manual work rather than waiting to be asked, communicates regularly with the user base on system changes (including AI-driven ones), and builds meaningful reports and dashboards for users, management, and leadership.

Skills

Salesforce (Sales Cloud, Service Cloud, Knowledge, Experience, Configuration, Analytics, Marketing Cloud, Pardot)
Automation
User Management
Reporting
Declarative Development
Salesforce Flows
Salesforce Agentforce
Salesforce Einstein
Copilot
Claude for Salesforce
AI-assisted tooling
Troubleshooting
Security Requirements (Single Sign-On, Data Security)
Salesforce Data Tools (Data Loader, Workbench)
GitHub
Version Control Concepts (Pull Requests, Collaboration)
Agile Development
Communication
Analytical Skills
Problem-Solving Skills
Business Acumen
Customer Service Skills

Location

London

Work Type

Full-time
40hrs per week

Experience Level

4+ years' experience managing, configuring, and enhancing a large global Salesforce instance

Education Level

Salesforce Administrator certification
Platform Developer I certification

About the Company

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.
Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries.
Live Nation Media & Sponsorship creates strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.
For additional information, visit www.livenationentertainment.com.

Equal Opportunity

We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion.
You will be working in an inclusive environment and be encouraged to bring your whole self to work.
We will do all that we can to help you successfully balance your work and homelife.
As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with.
It’s talent that matters to us and we encourage applications from people irrespective of their gender identity, race, sexual orientation, religion, age, disability status or caring responsibilities.
Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process.
Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.