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About the Role
The Fleet Manager is responsible for managing a team of autonomous vehicle service technicians and delivering an exceptional client experience. The ideal candidate will be a leader and team builder, capable of achieving optimal employee performance while handling all HR responsibilities.
Responsibilities
- Focus on safety, health, environmental compliance, and quality of work.
- Ensure all HazReps and compliance audits are complete.
- Minimize spills and quality of work events.
- Manage a team of service technicians, including hiring, performance management, scheduling, and professional development.
- Ensure all HR policies and procedures are followed.
- Develop and train technicians and continuously improve personal leadership and technical skills.
- Foster a learning environment that promotes skill growth and professional development.
- Oversee technician workload, dispatch work efficiently, and ensure all tasks are completed with minimal vehicle downtime.
- Assist technicians in troubleshooting issues and resolving problems that keep vehicles out of service.
- Ensure processes are defined and followed, including inventory management and on-time parts procurement.
- Be accountable for billability targets, including meeting minimal billable hours requirements to satisfy P&L targets.
- Ensure incoming Repair Orders (ROs) are received, scheduled, completed, and closed according to client and business needs.
- Serve as an escalation point for disputes and customer service issues.
- Conduct root cause analyses for disputes and provide resolutions to customers with clear communication.
- Work effectively with business unit leadership, HR, Finance, Procurement, and other internal and external stakeholders.
- Collaborate with 3rd parties to ensure service excellence.
Requirements
- Experience with Electric Vehicles and/or Autonomous Vehicles is a requirement.
- Proven ability to build and lead a strong team in a fast-paced, technology-driven environment.
- Strong desire to empower team members and guide them toward positive business outcomes.
- Excellent communication skills with the ability to influence, persuade, and drive action.
- A collaborative management style with a strong customer service orientation.
- Ability to manage performance, set expectations, hold team members accountable, and implement performance improvement plans when necessary.
- Customer-focused mindset, balancing the needs of Amerit and the customer for optimal service delivery.
- Ability to interpret data, drive KPIs, and identify opportunities for improvement.
- Responsive, creative, resilient, and resourceful, thriving in a dynamic and evolving business model.
Skills
- Fleet Management
- Team Development
- Autonomous Vehicle Technology
- Electric Vehicle Technology
- HR Management
- Performance Management
- Scheduling
- Professional Development
- Workload Management
- Problem-Solving
- Issue Resolution
- Process Management
- Inventory Management
- Parts Procurement
- Billability Management
- P&L Responsibility
- Repair Order Management
- Root Cause Analysis
- Cross-Functional Leadership
- Collaboration
- Customer Service
- Data Interpretation
- KPI Management
Location
- San Francisco, CA
Work Type
- Full-time
Experience Level
- Managerial Experience
- Team Leadership Experience
Salary/Compensations
- $120,000-140,000
- Annual performance-based incentive bonus
Benefits
- Full benefits within 30 days
- Medical, dental, vision, prescription drug coverage
- Life insurance
- Disability insurance
- 401(k) match program
- Paid vacation, holidays, and sick time
- Boot and prescription safety glasses reimbursement
- Career and learning development through extensive training program
- Employee referral program, up to $1,000 bonus
- ASE certification program with fee reimbursement and bonus
- Employee recognition platform
- Employee Assistance Program (EAP)
- 24/7 nurse triage line
- Employee discounts on cell phone service and entertainment tickets
- Employee resource groups (ERGs)
About the Company
- Amerit University