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About the Role
Join the Hedin Automotive Aftersales team as a Service Advisor and become the trusted point of contact for our BMW & MINI customers. Working alongside an experienced Service team, you'll play a key role in delivering exceptional customer service from vehicle check-in through to handover, ensuring every customer enjoys a seamless aftersales experience. If you have a passion for BMW & MINI and want to deliver exceptional customer experience, then this is a great opportunity to develop your career with one of the worlds admired brands in automotive.
Responsibilities
- Meet and greet customers in a friendly, professional, and courteous manner.
- Act as the main point of contact throughout the customer's service journey, from booking through to vehicle handover.
- Keep customers updated on the progress of their vehicle repairs and advise on any additional work required.
- Deliver exceptional customer service through regular communication and effective expectation management.
- Maintain knowledge of BMW & MINI aftersales products and services.
- Ensure all service and repair documentation is completed accurately and promptly.
- Work closely with workshop technicians to allocate jobs based on skill, availability, and workshop efficiency.
- Ensure customer vehicles are handled with care whilst in the workshop and are cleaned and prepared for collection.
- Professionally resolve customer queries and concerns, ensuring high levels of customer satisfaction.
Requirements
- Previous experience as a Service Advisor or Service Team Manager within the automotive industry.
- Passion for delivering outstanding customer service and building lasting customer relationships.
- Excellent communication skills with the ability to manage challenging situations calmly and professionally.
- Strong organisational and administration skills with excellent diary and time management.
Skills
- Customer Service
- Communication
- Organisation
- Time Management
- Diary Management
Location
- North London
- East London
- Kent
Work Type
- Full-time
Experience Level
- Previous experience required
Salary/Compensations
- Basic Salary £35,525, with an OTE of £50,000 +
- Paid overtime for working on Saturdays
Benefits
- Company car
- 31 days of annual leave (including bank holidays)
- Long-service awards
- Enhanced holiday entitlement
- Discount schemes with popular retailers
- Employee Car Ownership Schemes
- Employee Assistance Programme – 24/7 wellbeing support with access to health professionals
- Private healthcare access
- Pension scheme
- Life assurance
- Referral bonus
About the Company
- Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.
- Part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers.
- Dedicated to excellence in everything we do.
- Teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business.
- Strive to create great experiences through a team that genuinely cares about our customers.