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About the Role
We are looking for a talented leasing consultant responsible for coordinating all activities related to apartment rentals, move-ins, move-outs, and lease renewals. This role involves interacting directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.
Responsibilities
- Coordinate all activities related to apartment rentals, move-ins, move-outs, and lease renewals.
- Interact directly with prospective and current residents to achieve maximum occupancy and ensure resident retention and client satisfaction.
- Ensure excellent customer service to prospective and current residents and promote a quality living experience.
- Generate and handle traffic, qualify prospective residents, lease apartments, prepare lease documentation, and complete move-in paperwork and processes.
- Ensure model apartments are in touring condition.
- Orient prospective and current residents to the property.
- Process renewal paperwork and ensure documentation is delivered to current residents on a monthly basis.
- Maintain accurate and detailed records of traffic activity by entering applicable information into the computer.
- Follow up with all prospective residents via phone, mail or email.
- Convert phone traffic into scheduled appointments with prospective residents for property tours.
- Inspect apartments prior to resident move-ins and ensure apartments are in move-in condition by coordinating move-in/out needs and schedules with the maintenance team.
- Create and maintain confidential resident files, including reviewing move-in paperwork with new residents.
- Complete weekly leasing reports accurately and in a timely fashion.
- Ensure all open and close procedures are completed daily.
- Assist with ongoing resident relations by ensuring requests are responded to promptly and accurately.
- Shop competitive properties.
- Inspect buildings and grounds to ensure safety and cleanliness, and alert maintenance to items needing repair.
- Assist with processing work order requests for residents and ensure work is completed in a timely manner.
- Provide clerical support such as answering phone calls, filing, and processing property invoices.
- Assist with planning and implementing resident activities to increase resident retention.
- Comply with all company policies, applicable health and safety rules and regulations, and applicable local, state, and federal laws.
- Perform other duties as assigned.
Requirements
- Ability to focus on the needs of others by listening, understanding, and showing empathy and respect.
- Prior experience in Yardi Voyager or another equivalent system is preferred.
- Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint and Excel.
- Excellent interpersonal skills to effectively and sensitively communicate with all levels of management.
- Sensitivity to confidential matters is required.
- Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
- Ability to relay technical concerns with adequate detail, quickly and accurately.
- Capability to read, write, comprehend, and converse in English.
- Ability to use general office equipment, such as telephone, fax machine, printer, copier, and key track system.
- Strong organizational and time-management skills.
- Ability to cope with and defuse situations involving angry or difficult people.
- Must maintain a valid driver’s license, clean driving record and current auto insurance.
- Must comply with all safety requirements.
- Required to complete and successfully pass the Avenue5 Fair Housing, Diversity and Inclusion Training within the first 30 days of employment.
Skills
- Customer service
- Interpersonal skills
- Sales
- Residential leasing
- Microsoft Office Suite (Outlook, Word, PowerPoint, Excel)
- Organizational skills
- Time-management skills
Location
- High Pointe
Work Type
- Full-time
Experience Level
- Minimum of one year of previous sales experience is preferred.
- One year of previous residential leasing experience is preferred.
Education Level
- High school diploma is required.
Benefits
- Medical coverage options
- Dental coverage options
- Vision coverage options
- Mental health coverage options
- Competitive pay
- Basic life insurance
- Matching 401(k) contributions
- 10 paid holidays
- Community service day
- Birthday off
- Mentoring
- Professional development
- Discounts
- Tuition reimbursement
- Robust recognition program
About the Company
- Avenue5 Residential is a fast-growing property management company.
- Our core beliefs are: Put people and partnerships first, Empower associates, Focus on solutions, Champion ideas that accelerate success, Deliver proof over promises.
- We have an award-winning culture, recognized as a Top 15 national finalist on the Best Places to Work Multifamily™, Certified as a Great Place to Work® since 2017, listed as one of the Best Workplaces in Real Estate™, ranked second on the 100 fastest-growing private companies in Washington by The Puget Sound Business Journal, and ranked 6 on the 2026 National Multifamily Housing Council (NMHC) Top 50 Managers List.