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About the Role

As a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.

Responsibilities

Providing quality on-site repair and maintenance service of complex electro-mechanical systems.
Analytical troubleshooting of technical problems to component level.
Performing complete installation/relocation start-up services.
Troubleshooting equipment problems and conducting diagnostic procedures to isolate problems and take steps to minimize downtime or system interruptions and eliminate equipment malfunctions.
Determining corrective actions as required.
Installations and/or relocations of equipment at customers’ sites.
Remaining up to date on equipment/tools through appropriate training, manuals, factory periodicals and other relevant materials.
Assisting in complex field modifications and updates as released in Engineering Change Notifications.
Maintaining records and reports as required to properly coordinate activities with supervisors and customers.
Planning, management, and execution of projects of a limited scope and duration.

Requirements

Able to work rapidly for prolonged periods of time, including bending, stooping, reaching, walking, sitting and standing in one location.
Understand and work from electrical and mechanical schematics and diagrams.
Ability to interpret operation manuals to determine root cause of tool failures.
Experience in Microsoft Office Suite.
Work independently, cooperatively in a team or with customers completing assignments with minimal supervision and a high degree of accuracy and attention to detail.
Perform effectively in a demanding environment with changing workloads.
Adhere to customer rules and policies regarding worksite behavior and safety.

Location

On-site
Remote

Work Type

On-site Flex
Virtual Flex

Experience Level

Minimum of 5 years of related experience with a Bachelor’s degree
3 years of related experience with a Master’s degree
PhD without experience
Equivalent work experience

Education Level

Bachelor’s degree
Master’s degree
PhD

Benefits

Comprehensive set of outstanding benefits

About the Company

In the Global Products Group, we are dedicated to excellence in the design and engineering of Lam's etch and deposition products.
We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.
Lam Research ('Lam' or the 'Company') is an equal opportunity employer.
Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
It is the Company's intention to comply with all applicable laws and regulations.
Company policy prohibits unlawful discrimination against applicants or employees.
Lam offers a variety of work location models based on the needs of each role.
Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex.
‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week.
‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.
At Lam, our people make amazing things possible.
That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

Equal Opportunity

Lam Research ('Lam' or the 'Company') is an equal opportunity employer.
Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.
It is the Company's intention to comply with all applicable laws and regulations.
Company policy prohibits unlawful discrimination against applicants or employees.