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About the Role
The Sailmaker is a large, 272-seat dining destination with views of Darling Harbour, serving an incredible buffet breakfast and an a la carte dinner menu spotlighting modern and native Australian ingredients. You will oversee restaurant service operations, supervise associates, and support their training and development to exceed guest expectations.
Responsibilities
- Day-to-day leadership, supervision, and management of associates.
- Co-ordination of all aspects of the department's operation to ensure a seamless flow.
- Manage the initial and ongoing training and development of all team members.
- Ensuring all Hotel and HACCP policies & procedures are followed.
- Liaising and fostering collaborative working relationships with key departments across the Hotel.
- Handling client queries and complaints with professionalism, concern, and understanding.
Requirements
- Management experience in a large hotel/venue; exposure to both buffet and a la carte dining highly preferred.
- Passionate and focused on delivering excellent service.
- Hands-on leadership style, with the ability to support and motivate the team.
- Strong understanding of food and beverage service standards and hospitality best practices.
- Ability to thrive in a fast-paced and high-pressure environment whilst multi-tasking.
- Highly organised, with the capacity to prioritise tasks on the fly.
- Excellent interpersonal, communication, and problem-solving skills.
- A valid NSW RSA.
- Unrestricted, valid Australian working rights.
- Availability to work a rotating roster including weekends.
Skills
- Food and beverage service standards
- Hospitality best practices
- Interpersonal skills
- Communication skills
- Problem-solving skills
- Leadership
- Supervision
- Training and development
- Client query handling
- Complaint resolution
Location
- Sydney
Work Type
- Full Time
Experience Level
- Management experience
Benefits
- After 90 days of service, 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply)
- Discounted accommodation for associates as well as friends and family
- Reward and recognition programs
- Learning and development opportunities
- Complimentary dry cleaning for work attire
- Discounted city parking
- The opportunity to join an international group with endless career opportunities
About the Company
- Hyatt nurtures curiosity and helps employees learn new skills for personal and professional development.
- Hyatt strives to build a safe, respectful, and inclusive culture for its team members, guests, clients, and community.
- The hotel is Australia’s largest premium hotel, boasting 878 guestrooms, multiple dining experiences, and event spaces.
- The hotel offers more than 3,700sq m of sleek meeting and event space in the heart of the city, featuring two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.