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About the Role
As part of a large operation, you will oversee events, ensuring smooth execution through daily supervision of associates, supporting their training, and exceeding guest expectations to deliver exceptional experiences.
Responsibilities
- Day-to-day leadership, supervision, and management of associates in the Events Service department.
- Co-ordination of all aspects of the department's operation for a seamless flow.
- Management of initial and ongoing training and development for all team members.
- Ensuring adherence to all Hotel and HACCP policies and procedures.
- Maintaining strong client relationships, ensuring all specifications are understood and communicated.
- Liaising and fostering collaborative working relationships with key departments, including Culinary and Event Planning.
- Handling client queries and complaints with professionalism, concern, and understanding.
Requirements
- Management experience in Events and/or Banquets Operations in a large hotel/venue.
- Passionate and focused on delivering excellent service.
- Hands-on leadership style, with the ability to support and motivate the team.
- Strong understanding of food and beverage service standards and hospitality best practices.
- Ability to thrive in a fast-paced, high-pressure environment while multi-tasking.
- Highly organized, with the capacity to prioritize tasks on the fly.
- Excellent interpersonal, communication, and problem-solving skills.
- A valid NSW RSA.
- Unrestricted, valid Australian working rights.
- Availability to work a rotating roster including weekends.
Skills
- Event Management
- Banquet Operations
- Team Leadership
- Client Relationship Management
- Food and Beverage Service
- Hospitality Best Practices
- Communication
- Problem-Solving
Location
- Australia
Work Type
- Full Time
Experience Level
- Management Experience
Benefits
- 12 complimentary nights of accommodation globally with Hyatt (T&Cs apply) after 90 days of service.
- Discounted accommodation for associates, friends, and family.
- Reward and recognition programs.
- Learning and development opportunities.
- Complimentary dry cleaning for work attire.
- Discounted city parking.
- Opportunity to join an international group with endless career opportunities.
About the Company
- Recently recognised as #2 ranked meeting and event hotel in Asia Pacific by Cvent.
- Australia’s largest premium hotel, boasting 878 guestrooms, multiple dining experiences, and event spaces.
- Offers more than 3,700sq m of sleek meeting and event space in the heart of the city.
- Features two spacious ballrooms with views of Darling Harbour and 22 additional meeting rooms.