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About the Role
InnVest Hotels is seeking a Guest Service Representative/Night Auditor to create a welcoming environment for guests, manage registrations, and handle financial transactions. This role is crucial for ensuring outstanding guest experiences and operational efficiency.
Responsibilities
- Create a welcoming environment for guests.
- Register guests and assign rooms, accommodating special requests.
- Complete pre-registration and blocking of rooms for reservations.
- Adhere to credit, check-cashing, and cash-handling policies.
- Understand room status, types, and rates.
- Use suggestive selling techniques to promote hotel services.
- Coordinate room status updates with housekeeping.
- Take reservations and understand cancellation procedures.
- Process guest check-outs and settle accounts.
- Post and file charges to guest, master, and city ledger accounts.
- Work with all hotel departments to improve service delivery.
- Use proper telephone etiquette.
- Coordinate guestroom maintenance with engineering.
- Report unusual occurrences or requests to management.
- Collect and verify payments (cash, debit, credit) and maintain a float.
- Post guest charges, compute guest bills, collect payments, and make change.
- Post balances to guest rooms and close out daily transactions.
- Run accounts receivable and provide daily reports to relevant departments.
- Verify and balance daily charges for all departments, making corrections as needed.
- Run nightly processing sequence to reset the computer system.
- Audit all income postings and charges.
- Record and balance staff and house charges.
- Prepare and transmit credit card deposits.
- Process city ledger work to accounting.
- Know safety and emergency procedures and accident prevention policies.
- Ensure the work environment is tidy and well organized.
- Adhere to all health and safety guidelines and standards.
Requirements
- Excellent communication skills in English.
- Ability to speak, read, write, and understand the primary language(s) used in the workplace.
- Excellent organizational, interpersonal, and administrative skills.
- Proficient or familiar with computerized systems.
- Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations.
- Present a high degree of professional work ethic and image.
- Availability to work day, evening, and night shifts any day of the week including weekends and holidays.
Skills
- Guest service
- Communication
- Organization
- Interpersonal skills
- Administrative skills
- Computerized systems proficiency
- Cash handling
- Telephone etiquette
- Suggestive selling
Location
- Canada
Work Type
- Full-time
Education Level
- High school graduate or equivalent
About the Company
- InnVest succeeds because its people love what they do, sharing a deep passion for hospitality & travel.
- Company culture is built on collaboration, with a nimble team where everyone has a voice.
- InnVest is Canada's largest independent owner and operator of hotels, with over 100 hotels representing 18 brands.
- The portfolio is geographically diverse, from Vancouver, BC to Corner Brook, NL, and experientially diverse from roadside inns to luxury urban properties.
- InnVest's mission is to deliver outstanding guest experiences and superior returns on quality hospitality investment.
- A career at InnVest provides unrivaled opportunities and invaluable exposure to Canada’s largest independently-owned and operated hotel portfolio.
Equal Opportunity
- InnVest Hotels is an inclusive employer.
- Welcomes and encourages applications from people with disabilities.
- Accommodations are available on request for candidates taking part in all aspects of the selection process.