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About the Role

The SAP Academy for Customer Success offers a 10-month learn-apply program designed for early-career talent. This program enhances skills in digital transformation, global intelligence, business acumen, and technology, preparing participants for customer-facing sales roles. Graduates will drive value through solution adoption, renewals, and account expansion, receiving ongoing mentoring and coaching.

Responsibilities

Successfully complete a 10-month learn-apply program including classroom and field phases.
Immerse in multi-dimensional learning focused on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
Learn to drive value across the customer lifecycle through solution adoption and ongoing renewals that foster account expansion.
Receive onboarding in your local market with on-the-job training and mentoring by a Senior Account Executive.
Work both behind the scenes and directly with customers.
Move into a direct customer-facing sales role upon successful program completion.
Continue to receive mentoring and coaching support to accelerate growth.

Requirements

2-3 years of professional experience in a quota-carrying sales environment in a technology company or a role with significant exposure to business processes.
Experience generating opportunities, qualifying leads, and managing sales pipelines across a defined territory.
Proven track record of building customer relationships and articulating value propositions.
Cooperative and productive approach to working relationships, internally and externally.
Strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
Understanding of AI fundamentals, uses, and ethics.
Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
Proficiency in English to engage with our global network.
AI focus areas: AI Adoption Mindset, Agentic AI Day-to-Day Practice, and Context Engineering.
Curious and agile mindset, with a passion for learning and resilience in a fast-paced environment.
Strong problem-solving, project management, and creative thinking skills.
Ability to collaborate across teams and communicate ideas clearly and effectively.
Emotional intelligence and cultural awareness to support inclusive teamwork and thoughtful stakeholder engagement.
Growing foundation in business acumen and emerging technologies, especially artificial intelligence.
Results-oriented approach and courage to take initiative.
Participants may be required to spend four (4) weeks, spread across two trips, in San Ramon, California.
Vacation will not be approved during some critical times of the program.

Skills

Digital transformation
Global intelligence
Human skills
Business acumen
Technology acumen
Solution knowledge
Industry knowledge
Strategy
Tools
Process
Customer lifecycle value
Solution adoption
Account renewals
Account expansion
On-the-job training
Mentoring
Sales pipeline management
Customer relationship building
Value proposition articulation
AI fundamentals
AI adoption mindset
Agentic AI day-to-day practice
Context engineering
Problem-solving
Project management
Creative thinking
Collaboration
Clear communication
Emotional intelligence
Cultural awareness
Emerging technologies
Artificial intelligence
SAP Finance & Spend Management (F&S)
SAP SuccessFactors (Human Capital Management - HCM)
SAP Supply Chain Management (SCM)
SAP Customer Experience (CX)
SAP Business Transformation Management (BTM)
SAP Business Technology Platform (BTP)
SAP Business Data Cloud (BDC)

Location

Toronto
San Ramon, California

Work Type

Hybrid
Full-time
On-site (for specific program phases)

Experience Level

Early career
0-3 years of professional work experience

Salary/Compensations

91,500 - 180,000

Benefits

Constant learning
Skill growth
Great benefits
Competitive pay
SAP North America Benefits

About the Company

SAP helps the world run better by enabling customers to work more efficiently and use business insight more effectively.
SAP is a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.
As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, SAP is purpose-driven and future-focused.
SAP fosters a highly collaborative team ethic and commitment to personal development.
SAP Next Gen is our global experience for students and early talent (0–3 years of professional work experience), providing access to a supportive global network, tailored development opportunities, and the ability to contribute to high-impact projects.
SAP's culture of inclusion, focus on health and well-being, and flexible working models ensure everyone feels included and can perform at their best.
SAP believes in unleashing all talent and creating a better and more equitable world.

Equal Opportunity

SAP is proud to be an equal opportunity workplace and is an affirmative action employer.
We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities.
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.