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About the Role
The Manager, Client Services, is a strategic, client-facing leader responsible for delivering integrated marketing, CRM, and customer experience solutions for retail clients. This role combines project delivery, strategic consulting, and client relationship management, requiring a highly organized, adaptable professional who can lead cross-functional teams, solve complex business challenges, and drive measurable client outcomes.
Responsibilities
- Partner with retail clients to understand business challenges and define strategic objectives
- Diagnose problems using data and analytics to inform solution development
- Develop and propose integrated solutions across marketing, CRM, digital, and customer experience (CX)
- Lead the development of proposals, statements of work (SOWs), and program plans
- Manage end-to-end delivery of marketing programs, ensuring projects are completed on time, within scope, and to quality standards
- Act as the primary liaison between clients and internal teams (digital, analytics, IT operations, consulting, brand engagement)
- Allocate and optimize resources across functions to meet program and operational needs
- Own project financials, including budget management and client margin accountability
- Serve as the primary point of contact for client stakeholders, maintaining strong and trusted relationships
- Facilitate quarterly business reviews (QBRs) and strategic client meetings
- Manage stakeholder expectations and ensure alignment on goals, deliverables, and outcomes
- Drive cross-functional collaboration to resolve challenges and ensure program success
- Oversee campaign execution lifecycle, including planning, implementation, measurement, and continuous improvement
- Ensure high levels of client satisfaction and effective backlog execution
Requirements
- Proven experience managing complex marketing, CRM, or CX programs in a client-facing environment
- Experience working with national retailers or within an agency supporting retail clients
- Strong track record in developing strategic solutions based on data and business insights
- Demonstrated experience managing multiple stakeholders, including executive-level clients
- Experience managing budgets, client margins, and resource allocation
- Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience)
Skills
- Strategic Thinking & Problem Solving
- Client Leadership
- Project Management Excellence
- Communication
- Collaboration & Influence
- Financial Acumen
- Adaptability
- Technical Proficiency: Strong skills in MS Office Suite, especially PowerPoint
Work Type
- Hybrid work model
Education Level
- Bachelor’s degree in Marketing, Business, or a related field (or equivalent experience)
Salary/Compensations
- $84,500.00 to $115,500.00 CAD annually
Benefits
- Flexibility: A hybrid work model and flexible vacation offers agility to meet the needs of our global business and workforce, allowing us to inspire the best from our people.
- Moments that matter: Social events like F1rst Thursdays, Kick-Off gatherings, and holiday parties make it easy to build relationships and have fun.
- Health & Wellness support: Competitive healthcare and wellness benefits that care for both body and mind including Medical, Dental, Vision, Health Care Spending Account, Employee Assistance Program, access to 24/7 virtual healthcare and/or consultation services for you and your family — all available from your first day.
- Future-focused: Retirement planning assistance with company matching.
- Career development: Access to learning programs, mentorship, stretch projects, and internal mobility to keep you moving forward.
- Celebrating your impact: Recognition programs for individual and team achievements, peer-nominated awards, and service anniversaries.
About the Company
- At Bond Brand Loyalty, we build growth and loyalty for some of the world’s most recognized brands.
- Behind that work is a team of smart, curious people who care deeply about clients, each other, and building something meaningful together.
- Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
- The actual base salary compensation will vary depending on local market conditions, geography, and relevant job-related factors such as skills, qualifications, experience, and education/training.
- At Bond, we believe compensation is more than a salary. Our Total Rewards program is designed to help you grow your career, support your well-being and keep you meaningfully connected.
Equal Opportunity
- We welcome applications from all qualified candidates; however, only those selected for an interview will be contacted.