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About the Role

The Assistant Store Manager plays a key role in achieving store standards by leading by example, embracing an entrepreneurial spirit, and inspiring their teams through passion and belief in our brands, in collaboration with the Store Manager.

Responsibilities

Identify opportunities and collaborate to grow the business or improve performance.
Foster a positive store experience by treating all customers and staff members fairly and consistently.
Ensure "door to floor" best practices, visual merchandising directives, and standards for sales floor and back room are executed.
Communicate regularly with the buying team to ensure correct and demographically appropriate stock levels.
Analyze store level reports and create action plans to improve results.
Communicate daily with staff on individual sales goals, key performance indicators, and store results.
Manage manpower planning, identification, recruitment, interviewing, hiring, and orientation processes.
Provide training and coaching for employees and ensure it is documented.
Make commitments and decisions based on available information, even under stressful and changing conditions.
Set challenging but attainable goals with an emphasis on service quality, customer satisfaction, and financial performance.
Coordinate appropriate action plans considering consequences and budget decisions.
Convey clear ideas and goals, manage their implementation, and achieve measurable results.
Create energy and excitement around shared goals and values.

Requirements

Extensive experience in delivering a high level of customer service in a brand retailer is essential.
Effective communicator with the ability to build relationships with ease.
Team player who recognizes and celebrates the contributions and achievements of others.
Confident in giving feedback that promotes positive behavioral change.
Strong people management skills with the ability to resolve conflict and unproductive disagreements.
Ability to work well with change, adapt quickly, and work with pace.
Energetic and authentic with a clear presence on the shop floor.

Skills

Customer service
Communication
Relationship building
Teamwork
Feedback delivery
People management
Conflict resolution
Adaptability
Pace
Energy
Authenticity

Location

London Battersea

Work Type

Full-time

Experience Level

Assistant Store Manager

Benefits

Competitive and comprehensive benefits program

About the Company

TOMMY HILFIGER is one of the world’s most recognized global lifestyle brands, confidently welcoming and inspiring consumers since 1985.
Originally established in New York City and infused with the vibrant spirit of Americana, to create the modern uniform of accessible luxury.
The TOMMY HILFIGER brands consist of TOMMY HILFIGER and TOMMY JEANS, complemented by a range of licensed product categories.
Tommy Hilfiger’s global marketing approach and communications strategy taps into culture through the world of F.A.M.E.S.: Fashion, Art, Music, Entertainment and Sport.
Major global campaigns, sponsorship platforms, and disruptive activations with world-class athletes, musicians and entertainers bring a constant source of energy and inspiration to the brand.
Tommy Hilfiger delivers premium styling, quality and value to consumers worldwide with a breadth of collections including Hilfiger Collection, men’s, women’s and kids’ sportswear, Tommy Hilfiger Jeans, accessories, and footwear.
The brand is licensed for a range of products, including fragrances, eyewear, watches and home furnishings.
Tommy Hilfiger, which was acquired by PVH Corp. in 2010, has more than 17,000 associates worldwide and an extensive distribution network in over 115 countries and 1,600 retail stores.
We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector.
Guided by our values and enabled by our global reach, we are driving fashion forward for good, as one team with one vision and one plan.
One of PVH’s greatest strengths is our people.
Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard.

Equal Opportunity

PVH Europe and our brands, TOMMY HILFIGER and CALVIN KLEIN, are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging.
We believe we are bettered by all forms of diversity, and take pride in working with top talent from every walk of life and corner of the world.
In the spirit of inclusivity, qualified applicants will be considered without regard to age, ethnicity, ability, gender, gender expression, gender identity, nationality, race, religion or sexual orientation.
PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law.
In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.