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About the Role

As a Guest Services Associate, your friendly welcome, excellent service, and contagious smile will play a vital part in making guests’ vacations memorable from registration to checkout. You’ll extend hospitality with heart in everything you do, from sharing information about the resort and nearby attractions to providing room rate quotes and confirming reservations.

Responsibilities

Bring smiles to guests from around the world by providing warm welcomes.
Guide guests through the registration process, issue unit keys, and provide information about the resort and area attractions.
Process cash and credit card transactions strictly following established procedures.
Balance cash receipts, perform bucket checks, and complete other cashier/money handling responsibilities.
Complete all check-out procedures and verify that the correct charges and credits are reflected in guest folios.
Reserve and confirm reservations for individuals and/or groups.
Provide guests with room rate quotes.
Respond to guest inquiries and concerns as quickly and completely as possible.

Requirements

Professional appearance and a positive, can-do attitude.
Excellent communication skills with the ability to read, write and understand English.
Ability to solve problems with minimal supervision.
Basic math skills and knowledge of proper cash handling procedures.
Ability to multitask and work in a fast paced environment.
Strong attention to detail and organization skills.
Basic computer and office skills.

Location

San Francisco, CA

Work Type

Full-time

Salary/Compensations

$25.00 - $25.00 per hour

Benefits

Medical
Dental
Vision
Flexible spending accounts
Life and accident coverage
Disability
Wish day paid time to volunteer at an approved organization of your choice
401k with employer match
Legal and identity theft plan
Voluntary income protection benefits
Wellness program
Employee Assistance Program
Paid time off
Parental leave
Holidays

About the Company

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands.
Innovation and growth keep our work interesting and fun.
Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
Hospitality is at the heart of all we do at Travel + Leisure Co.
Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another.
We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience.
Join our global team and build a career where memories start with you.

Equal Opportunity

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.
If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.