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About the Role
The Trade Floor Support Engineer will serve as a primary technology contact for trading business units, delivering responsive support and ensuring a seamless end-user experience. This role involves hands-on technical support across various systems and platforms in a fast-paced, business-critical environment.
Responsibilities
- Serve as a primary technology contact for trading business units, delivering responsive support and helping ensure a seamless end-user experience
- Provide hands-on technical support across desktop technology, Windows environments, Microsoft Office and Office 365, mobile devices, VDI, and Citrix
- Troubleshoot issues across market data platforms, including Bloomberg, LSEG Workspace, and ICE, as well as related Excel plug-ins and API integrations
- Manage and communicate incidents, problems, and changes through ServiceNow, keeping stakeholders informed on status, impact, and resolution
- Support trading floor operations, including adds, moves, changes, remote access tools, and day-to-day user enablement
- Troubleshoot basic network and telecommunications connectivity issues to support business continuity and timely issue resolution
- Partner with cross-functional teams on firmwide technology initiatives, while adhering to ITIL best practices across CMDB, incident management, change management, and quality metrics
- Assist with server and data center support as needed, while continuing to build technical knowledge and strengthen support capabilities
Requirements
- 5+ years of progressive technical support experience in an enterprise environment, preferably within financial services, trading firms, hedge funds, or large financial technology organizations
- Strong experience supporting Windows environments, Microsoft Office and Office 365, mobile devices, VDI, Citrix, and end-user desktop technologies
- Solid knowledge of Active Directory, Exchange, remote access solutions, and core troubleshooting across user platforms and connectivity
- Familiarity with ITIL frameworks and hands-on experience using tools such as ServiceNow for incident, problem, and change management
- Experience supporting market data platforms and vendor integrations, including Bloomberg, LSEG Workspace, ICE, and related desktop tooling
- Strong customer service, communication, and problem-solving skills, with the ability to prioritize effectively and perform under pressure in a fast-moving environment
- Proactive, collaborative approach with a strong sense of ownership
- Availability for night and weekend shifts and light travel to branch offices
Skills
- Windows environments
- Microsoft Office
- Office 365
- Mobile devices
- VDI
- Citrix
- Market data platforms
- Bloomberg
- LSEG Workspace
- ICE
- Excel plug-ins
- API integrations
- ServiceNow
- Active Directory
- Exchange
- Remote access solutions
- Network connectivity
- Telecommunications connectivity
- ITIL frameworks
- CMDB
- Incident management
- Change management
Location
- New York City
Work Type
- Full-time
Experience Level
- 5+ years
Education Level
- Bachelor’s degree in Computer Science, Information Technology, or a related field
Salary/Compensations
- $175,000 to $250,000
Benefits
- Base salary
- Discretionary performance bonus
- Comprehensive benefits
About the Company
- Millennium is a global, diversified alternative investment firm, founded in 1989.
- Millennium’s mission is to deliver results for our investors.
- Our people are empowered with both independence and support: the autonomy to pursue ideas with conviction and the backing of a global network committed to collaboration, disciplined risk management and continuous learning.
- Millennium’s Information Technology organization supports a flexible, scalable technology environment powered by advanced proprietary systems and the continued development of next-generation analytical and trading capabilities.
- Within this organization, the Trade Floor Support team partners directly with front-office users to deliver responsive, high-touch technology support across trading floor systems, end-user platforms, market data tools, and related infrastructure in a fast-paced, business-critical environment.