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About the Role

Oversee housekeeping operations to ensure efficient functioning, maintain high cleanliness standards, and create a welcoming environment for guests. This role involves leading housekeeping teams, ensuring the quality of guest rooms and public spaces, and protecting hotel assets through effective leadership and preventive maintenance.

Responsibilities

Inspect all rooms to ensure compliance with company and brand standards for cleaning, sanitizing, linens, supplies, and overall presentation.
Provide advanced housekeeping training, focusing on room needs like linens, towel arrangement, restocking supplies, vacuuming, dusting, and cleaning after guest check-outs.
Ensure timely delivery and coordination with the laundry department.
Provide refresher training to staff as needed or when processes change.
Participate in preventative maintenance programs and report any items requiring attention.
Check and restock consumable supply levels on housekeeping carts.
Maintain documented and accurate inventory of all housekeeping supplies, linens, and cleaning items.
Notify the General Manager of any damages, deficits, or disturbances.
Communicate maintenance requests from housekeeping team members to the maintenance team.
Communicate room readiness to the front desk team for arriving guests.
Oversee housekeeping operations, including cleanliness, service, and product quality standards for guest rooms, public spaces, restrooms, offices, and banquet/meeting/conference rooms.
Assist in managing operations within the labor budget, including meal penalties, overtime, employee schedules, and staffing.
Perform other duties as required, including cross-training.

Requirements

2-4 years of experience in hospitality industry housekeeping required.
Ability to maintain consistent and effective work performance.
Thorough understanding of hotel regulations, operational processes, policies, and obligations.
Ability to organize, prioritize, and meet deadlines.
Strong detail orientation and high accuracy level.
Ability to understand and consistently follow applicable regulations, policies, and procedures.
Strong communication skills, both one-on-one and in groups, with effective listening and response abilities.
Ability to maintain confidentiality and discretion.
Ability to multitask and handle pressure.
Ability to follow instructions and accept feedback.
Creative problem-solving abilities.
Ability to delegate, resolve conflict, and respect diversity.
Ability to train and mentor adults.
May require working weekends, holidays, or variable shifts based on business needs.
Those ineligible to work in the United States will not be considered.

Skills

Communication skills
Detail orientation
Accuracy
Organization
Prioritization
Time management
Problem-solving
Delegation
Conflict resolution
Training
Mentoring

Location

San Francisco

Work Type

Full-time
Variable shifts

Experience Level

2-4 years

About the Company

Sonesta Select Oyster Point

Equal Opportunity

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, or other protected class.