Impress employers and recruiters.
Choose from hundreds of resume examples.
Impress employers and recruiters.
Choose from hundreds of resume examples.
Tailor your resume to this Concierge Practice Coordinator role.
Rezi rewrites your resume against Monarch's job description. Free.
Tailor your resume to this Concierge Practice Coordinator role.
Rezi rewrites your resume against Monarch's job description. Free.
Don't guess if your resume is good enough.
See how it scores against the Concierge Practice Coordinator posting at Monarch — free, in seconds.
Don't guess if your resume is good enough.
See how it scores against the Concierge Practice Coordinator posting at Monarch — free, in seconds.
About the Role
We are seeking a highly organized, compassionate, and service-oriented professional to serve as the heart of our concierge medical practice. This hybrid role combines front desk operations, medical assisting, and office management to create an exceptional patient experience. You will be the first and last point of contact for every patient, playing a critical role in delivering a personalized, high-touch experience while supporting the physician in providing outstanding clinical care. This role is ideal for someone who enjoys wearing many hats, thrives in a fast-paced environment, and takes pride in creating seamless experiences.
Responsibilities
- Welcome patients and provide a warm, personalized check-in and check-out experience.
- Build lasting relationships with patients and serve as a trusted point of contact.
- Ensure every patient interaction reflects a concierge-level standard of hospitality and service.
- Coordinate scheduling for in-person and virtual appointments.
- Proactively communicate with patients before and after appointments to answer questions, coordinate follow-up care, and ensure outstanding service.
- Resolve patient concerns with empathy, professionalism, and urgency.
- Room patients and prepare exam rooms.
- Obtain and document vital signs, medical history updates, and other clinical information.
- Prepare patients for examinations and assist the physician during procedures when appropriate.
- Perform point-of-care testing and other clinical duties within scope of practice.
- Maintain exam rooms, clinical supplies, and equipment.
- Assist patients with understanding out-of-network billing and reimbursement processes.
- Prepare superbills and help patients navigate insurance reimbursement questions.
- Complete prior authorizations for medications, imaging, and specialty services.
- Process prescription refill requests and coordinate with pharmacies.
- Maintain accurate medical records within the electronic health record (EHR).
- Oversee day-to-day office operations to ensure the practice runs smoothly.
- Manage inventory and ordering of medical and office supplies.
- Coordinate vendor relationships, equipment maintenance, and office logistics.
- Maintain a clean, organized, and welcoming office environment.
- Identify opportunities to improve workflows, efficiency, and the overall patient experience.
- Support practice launches, events, and other operational initiatives as needed.
- Anticipate the physician's needs and proactively remove operational burdens.
- Coordinate daily schedules and ensure clinic flow stays on track.
- Assist with patient follow-up, referrals, and care coordination.
- Partner closely with the physician to continuously elevate the practice experience.
Requirements
- 3+ years of experience in a medical office, concierge practice, or other patient-facing healthcare setting.
- Experience with electronic health records (Athenahealth experience is a plus).
- Experience with prior authorizations and insurance coordination.
- Familiarity with out-of-network reimbursement and concierge medicine is a plus.
- Strong organizational and multitasking skills with exceptional attention to detail.
- Outstanding written and verbal communication skills.
- Comfortable working independently in a small, collaborative practice environment.
- Passion for delivering exceptional customer service and building meaningful patient relationships.
Skills
- Medical Assistant certification preferred
- Athenahealth experience
- Prior authorizations
- Insurance coordination
- Out-of-network reimbursement
- Concierge medicine
- Organizational skills
- Multitasking skills
- Attention to detail
- Written communication skills
- Verbal communication skills
- Independent work
- Collaboration
- Customer service
- Relationship building
Experience Level
- 3+ years of experience
Education Level
- Medical Assistant certification preferred
Benefits
- Competitive compensation
- Medical, dental, and vision insurance
- Paid Time Off
- Paid holidays
- Opportunity to work in an innovative, physician-led concierge practice that prioritizes meaningful patient relationships and exceptional care