Agent Engineer at Forgepoint | NY, US | Rezi

Agent Engineer at Forgepoint

Agent Engineer

Forgepoint · NY, US

2 weeks ago

Agent Engineer

Forgepoint · NY, US

18 days ago
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About the Role

This client-facing technical role is at the intersection of customers, product, and applied AI. You will work directly with American manufacturers to understand their business operations, translate requirements into agent behaviors, and deploy AI agents that deliver measurable value. You will own customer agent deployments end-to-end, including mapping workflows, prioritizing requirements, writing SOPs and prompts, building evaluations, configuring tools and guardrails, launching with users, and improving performance over time. The work involves handling real-world, imperfect inputs like messy PDFs, legacy data, tribal knowledge, and edge cases. This role is hands-on, fast-moving, and user-centric, requiring daily interaction with LLMs and code, direct communication with customer teams, and the ability to translate field learnings into product improvements and a more efficient deployment system.

Responsibilities

  • Lead agent deployments from discovery and requirements scoping through configuration, go-live, quantified ROI, and ongoing improvement
  • Map complex customer workflows and turn them into focused requirements, SOPs, prompts, tools, guardrails, approvals, and handoffs
  • Build evals and test cases that measure agent quality, expose failure modes, and guide iteration
  • Configure and launch agents, monitor their real-world performance, investigate failures, and improve reliability over time
  • Run customer workshops, communicate tradeoffs clearly, and close every dependency and follow-up needed to keep deployments moving
  • Learn complex customer domains quickly and advocate for customer needs with product and engineering
  • Turn repeated deployment problems into reusable patterns, tooling, and product improvements that make future launches faster

Requirements

  • 4+ years of experience in software engineering or a client-facing technical role such as forward deployed engineering, solutions engineering, or implementation consulting
  • Technically strong and comfortable writing code, prompting LLMs, building evals, and learning new agent-engineering techniques
  • Ability to scope ambiguous requirements, prioritize aggressively, and design a simple solution within real product and operational constraints
  • Exceptional communicator who can run a customer workshop, present with confidence, and build trust from the shop floor to the executive team
  • Highly organized and process-oriented: ability to manage multiple deployments, track details, use metrics, and close every loop
  • Ability to learn complex domains quickly and combine customer empathy with a product mindset, turning field insights into better tools and experiences
  • Ambitious, resourceful, action-oriented, and team-first
  • Cares about strengthening American manufacturing
  • Excited to work in person five days a week in NYC and travel to customer sites across the US
  • Experience building and operating agentic systems in production (Bonus)
  • Experience in manufacturing or another industrial or operationally complex setting (Bonus)
  • Experience creating SOPs or leading change-management work (Bonus)
  • Experience integrating and deploying third-party APIs or legacy systems (Bonus)

Skills

  • Software engineering
  • Client-facing technical roles
  • Forward deployed engineering
  • Solutions engineering
  • Implementation consulting
  • Writing code
  • Prompting LLMs
  • Building evals
  • Agent-engineering techniques
  • Scoping ambiguous requirements
  • Prioritization
  • Designing simple solutions
  • Customer workshops
  • Presentation
  • Building trust
  • Organization
  • Process orientation
  • Metrics utilization
  • Customer empathy
  • Product mindset
  • Field insights translation
  • Agentic systems
  • Manufacturing domain knowledge
  • SOP creation
  • Change management
  • Third-party API integration
  • Legacy system deployment

Location

  • NYC
  • Customer sites across the US

Work Type

  • In person five days a week
  • Travel to customer sites

Experience Level

  • 4+ years of experience

Salary/Compensations

  • $175,000-$215,000 base salary
  • $50,000-$90,000 early-stage equity per year

Benefits

  • Meaningful early-stage equity
  • Great healthcare coverage
  • Dinner provided at the office
  • Unlimited Celsius

About the Company

  • Revitalize an industry. Rebuild America's manufacturing backbone.
  • America builds satellites, jet engines, and semiconductors with world-class precision, but the software running factory offices is decades behind. Estimators, procurement teams, and accountants still lose hours to spreadsheets, PDFs, and manual data entry.
  • Forgepoint builds AI workers for back office departments like quoting, purchasing, invoicing, and sales coordination. By removing back-office bottlenecks, we help US manufacturers move faster, grow, and compete globally.
  • Backed by a16z speedrun and angels from Brex, Xwing, and Betterment.
  • Join us in rebuilding the digital foundation of American manufacturing.