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About the Role
The Marketing Operations Coordinator supports current and new clientele by delivering prompt and professional customer service. Key responsibilities include producer management (appointments, contracts, licensing) and overseeing distribution management. The coordinator also handles projects to support the broader team, ensuring seamless operations and effective collaboration.
Responsibilities
- Collaborate with team members and producers to set up and maintain accurate producer information in Arrowhead’s CRM, ensuring data integrity and supporting business objectives.
- Deliver outstanding customer service across all channels, consistently meeting or exceeding established KPIs for response time, satisfaction, and issue resolution.
- Provide professional and personalized assistance to producers and clients, proactively addressing inquiries, locating information, and interpreting business needs to deliver effective solutions.
- Foster strong relationships between divisions and producers by maintaining open communication, timely follow-up, and a commitment to shared goals.
- Work independently while actively contributing to team priorities, managing workload to align with departmental targets and deadlines.
- Champion knowledge sharing by participating in training procedures and supporting continuous improvement initiatives.
- Manage a high volume of data and phone support, focusing on accuracy, efficiency, and measurable outcomes.
- Support departmental needs by taking ownership of projects, developing procedures, and adapting to changing priorities, always with a solutions-driven mindset.
- Participate in and contribute to team meetings, sharing insights, tracking progress against KPIs, and collaborating.
- Take on additional responsibilities as assigned, demonstrating flexibility and a commitment to achieving team and organizational objectives.
Requirements
- Organized and detail-oriented, able to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently.
- Excellent communication skills both verbal and written; strong interpersonal, problem solving and analytical skills required.
- Demonstrated proficiency with Microsoft Office products (Outlook, Excel, PowerPoint, and Word)
- Able to interface with diverse employee and customer groups.
Skills
- Customer service
- Producer management
- Distribution management
- CRM
- Data integrity
- Microsoft Office Suite (Outlook, Excel, PowerPoint, Word)
- Interpersonal skills
- Problem solving
- Analytical skills
Salary/Compensations
- $22.00/per hour - $25.00/per hour Hourly
Benefits
- Medical/Rx
- Dental
- Vision
- Life Insurance
- Disability Insurance
- ESPP
- 401k
- Student Loan Assistance
- Tuition Reimbursement
- Free Mental Health & Enhanced Advocacy Services
- Paid Time Off
- Holidays
- Preferred Partner Discounts
About the Company
- Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
Equal Opportunity
- As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.