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Tailor your resume to this Reservations Agent role.
Rezi rewrites your resume against AT&T Hotel & Conference Center's job description. Free.
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Don't guess if your resume is good enough.
See how it scores against the Reservations Agent posting at AT&T Hotel & Conference Center — free, in seconds.
About the Role
The Reservations Agent is responsible for delivering exceptional guest service while managing reservations for AT&T Hotel and Conference Center. This role handles reservation inquiries, supports group business, and ensures reservation details are accurate and complete prior to arrival.
Responsibilities
- Serve as the first point of contact for guests, delivering warm, professional, and personalized service through phone and email communications.
- Respond promptly and professionally to reservation inbox inquiries, guest questions, concerns, and special requests, resolving issues when possible and escalating as appropriate.
- Create, modify, and manage individual and group reservations, ensuring all guest information, payment details, rates, and reservation requirements are accurate and complete.
- Maximize revenue opportunities through upselling and recommending appropriate room types, packages, and hotel offerings.
- Assist the Group Rooms Coordinator with rooming lists, routing and billing arrangements, and other pre-arrival reservation functions.
- Set up and maintain accurate reservation notes, billing instructions, and routing to support Front Desk, Conference Services, Accounting, and other hotel departments.
- Communicate hotel policies, including cancellation, deposit, and special event requirements, clearly and accurately to guests.
- Remain knowledgeable about hotel inventory, rates, amenities, outlets, V.I.P guests, local attractions, and current hotel events in order to provide accurate information and recommendations.
- Maintain a high level of accuracy, attention to detail, and efficiency while managing a high volume of calls, emails, and reservations.
- Perform other duties as assigned.
Skills
- Guest service
- Reservation management
- Communication
- Upselling
- Attention to detail
- Accuracy
- Efficiency