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About the Role
Supervise the day-to-day activities of clinic administrative staff in collaboration with patients, families, and healthcare professionals.
Responsibilities
- Supervise and train Medical Admitting Clerks (MAC) at the assigned clinic.
- Coordinate staffing levels to ensure proper patient flow.
- Oversee daily activities of the registration area to meet department standards.
- Ensure compliance with all personnel department policies and procedures.
- Develop, recommend, and implement changes to administrative processes and procedures.
- Respond to patient inquiries, complaints, and requests for assistance.
- Secure necessary signatures for treatments, medical information release, and insurance benefits assignment.
- Ensure timely processing of billing, co-pays, and deposits.
- Maintain and report QA statistics, including patient wait times.
- Manage the purchasing of business and medical supplies within budget.
- Collaborate with nursing and ancillary departments to foster teamwork.
- Perform all functions of a MAC.
- Provide coverage for staff during sick or vacation time.
- Resolve patient issues in a timely and professional manner.
- Maintain patient confidentiality and adhere to HIPAA guidelines.
- Complete annual safety updates through the organization’s computerized education system.
- Ensure compliance with regulatory and accreditation standards, including The Joint Commission and CommUnityCare SOPs and Policies.
- Develop and maintain positive internal relationships with colleagues, managers, providers, and business office staff.
- Interact respectfully and collaboratively with patients and their families.
- Collaborate with the care team in providing patient-centered care.
- Represent CommUnityCare professionally in all actions, performance, conduct, and communications.
- Uphold and ensure compliance with all company policies, procedures, mission, and values.
Requirements
- Graduate from high school or equivalent.
- 3-5 years of office or administrative experience.
- Experience in a healthcare setting preferred.
- Demonstrated knowledge of insurance verification procedures and medical terminology preferred.
- Demonstrated knowledge of cash handling procedures.
- Demonstrated success in directing staff to achieve a common goal.
- Demonstrated experience and familiarity with healthcare environment tools and systems (personal computer, spreadsheets, word processing, patient records systems, EMR systems, etc.).
Skills
- Building relationships
- Providing excellent customer service
- Problem solving
- Attention to detail and accuracy
- Excellent verbal and written communication
- Implementing and evaluating administrative processes
- Supervising staff
Location
- Clinic
Work Type
- Full-time
Experience Level
- 3-5 years
Education Level
- High school graduate or equivalent
About the Company
- CommUnityCare