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About the Role

The Sr. Customer Success Manager will drive growth and retention within Okta's Enterprise Sector. This role involves acting as a strategic advisor to customers, understanding their business objectives, and ensuring they derive maximum value from Okta's solutions. The position requires a high-performance mindset, strong problem-solving abilities, and a collaborative approach to achieve concrete outcomes.

Responsibilities

Develop and nurture strong customer and C-Level relationships to understand business goals and needs, ensuring retention, happiness, and ROI.
Translate complex technical concepts into actionable business outcomes.
Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines.
Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations.
Gather and surface customer feedback to drive continuous improvement.
Identify and communicate relevant new products and features to customers.
Identify renewal risk and collaborate with internal teams to remediate and ensure successful renewal.
Proactively spot expansion opportunities.

Requirements

5+ years of experience in a customer success, account management, or consulting role.
Experience managing relationships with large, complex enterprises.
Experience with a SaaS-based technical enterprise product is preferred.
Solid track record of delivering and scaling an exceptional customer experience.
Demonstrate strong emotional intelligence and elite relationship management skills.
Ability to develop executive stakeholder relationships.
Exceptional presentation and communication skills, particularly with C-level executives.
Strong listening and analytical skills.
Demonstrated ability to ask effective questions, understand customer business priorities, and anticipate needs.
Strong interpersonal skills and ability to work collaboratively and cross-functionally.
Good technical and problem-solving skills with the ability to provide quick resolution.
Experience in enterprise security tools is preferred.
Willing to travel up to 35%.

Skills

Customer Success
Account Management
Consulting
Relationship Management
Executive Stakeholder Development
Presentation Skills
Communication Skills
Listening Skills
Analytical Skills
Problem-Solving
Technical Skills
Interpersonal Skills
Collaboration

Location

California (excluding San Francisco Bay Area)
Colorado
Illinois
New York
Washington

Work Type

Full-time
Onsite (travel required)

Experience Level

5+ years

Salary/Compensations

$151,000—$207,900 USD

Benefits

Equity
Health insurance
Dental insurance
Vision insurance
401(k)
Flexible spending account
Paid leave (including PTO and parental leave)

About the Company

Okta is building the trusted, neutral infrastructure that enables organizations to safely embrace the new era of AI.
Okta's global community spans over 20 offices worldwide.
The company offers an immersive, in-person onboarding experience.

Equal Opportunity

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
Okta considers for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
Okta may use Automated Employment Decision Tools (AEDT) that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process.