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About the Role
This client-facing role focuses on deployment and strategy, bridging deployment, product, and operations. You will lead on-site efforts to transform customer operations from manual processes to automated, AI-powered workflows by configuring and launching AI workers, running pilots, and iterating with users to demonstrate measurable value.
Responsibilities
- Lead customer deployments from discovery and scoping through go-live, demonstrated ROI, and steady-state adoption
- Build trusted relationships with customer executives and frontline teams
- Map complex workflows and translate ambiguous business rules into clear requirements, agent tasks, guardrails, approvals, and handoffs
- Establish baselines, define success metrics, and use data to prove value and guide each deployment
- Configure and launch AI workers in close partnership with Agent Engineers, then test, monitor, and iterate with users until they perform reliably
- Run workshops, project cadences, and stakeholder communications
- Turn lessons from the field into repeatable playbooks, templates, SOPs, and product feedback
- Identify opportunities to expand Frank into additional workflows after the initial deployment succeeds
- Travel to customer sites across the US and spend meaningful time working alongside users in their operating environment
Requirements
- 4+ years of experience in management consulting (Bain, BCG, McKinsey, or similar) or software implementation, with meaningful client-facing delivery experience
- Strong process-design instincts and an eye for simplification, measurement, and operational quality
- Exceptional communicator and facilitator who can run workshops, align stakeholders, and drive decisions
- Comfortable turning ambiguous business rules into precise operating procedures
- Data-curious and analytical: comfortable in spreadsheets and basic data exploration to validate assumptions
- Action-oriented, organized, and calm under pressure
- Excited to work in person 5 days a week in NYC
Skills
- Process design
- Communication
- Facilitation
- Data analysis
- Spreadsheet proficiency
- Basic data exploration
Location
- NYC
- US (customer sites)
Work Type
- On-site
- Travel
Experience Level
- 4+ years
Salary/Compensations
- $175,000-$215,000
- $60,000-$100,000 equity per year
Benefits
- Healthcare coverage
- Dinner provided at the office
- Unlimited Celsius
About the Company
- Revitalize an industry. Rebuild America's manufacturing backbone.
- Forgepoint builds AI workers for back office departments like quoting, purchasing, invoicing, and sales coordination.
- By removing back-office bottlenecks, we help US manufacturers move faster, grow, and compete globally.
- Backed by a16z speedrun and angels from Brex, Xwing, and Betterment.
- Work in person every day in NYC for high-bandwidth collaboration
- Talk to users constantly: we build with manufacturers, not for them
- Own outcomes end-to-end and drive solutions without waiting for permission
- Values: We're Here to Win, There's Always a Way, Truth Over Comfort, Act Now, Step Up, The Team. The Team. The Team.