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About the Role
Forgepoint is seeking a Deployment Strategy Lead to build and manage the team responsible for successful customer deployments of Frank. This player-coach role involves personally leading key deployments, developing the deployment playbook, and hiring and managing a team of Deployment Strategists. The position offers a growth path to lead the entire Deployments organization.
Responsibilities
- Personally lead high-priority customer deployments from contract signature through go-live, demonstrated ROI, and steady-state adoption
- Build trusted relationships with customer executives and frontline teams
- Translate ambiguous workflows and business rules into clear requirements, deployment plans, SOPs, and work for Agent Engineers
- Establish the deployment playbook: discovery methods, project plans, operating cadences, templates, quality standards, escalation paths, and success metrics
- Continuously improve the deployment playbook using lessons from every deployment
- Hire, onboard, coach, and manage a high-performing team of Deployment Strategists
- Create systems for allocating work, reviewing deployment quality, developing talent, and holding the team accountable for customer outcomes
- Partner closely with Product and Engineering to turn recurring customer needs into product improvements and more scalable deployment tooling
- Identify expansion opportunities and help customers broaden their use of Frank after the initial deployment succeeds
- Grow into leading the full Deployments organization as Forgepoint and our customer base scale
Requirements
- 7+ years of experience in management consulting, enterprise software implementation, solutions, professional services, or another client-facing operating role
- Led complex, high-stakes customer engagements with senior executives and frontline stakeholders
- Built or materially improved a repeatable operating playbook
- Exceptional operator who can manage many complex workstreams, close loops quickly, and maintain a very high attention to detail
- Can turn ambiguous, messy processes into clear requirements, decisions, and plans that technical teams can execute
- Strong people leader with experience hiring, coaching, and raising the performance of a team
- Combine executive presence with low ego and are willing to do the work yourself before asking a team to scale it
- Commercially minded and can connect deployment outcomes to ROI, retention, and expansion
- Learn new industries and operating environments quickly and enjoy spending time with customers in the field
Skills
- AI workers
- AI
- automation
- LLM
- agent concepts
Location
- NYC
- US
Work Type
- In person five days a week
- Travel to customer sites
Experience Level
- 7+ years of experience
Salary/Compensations
- $200,000-$240,000 base salary
- $100,000-$150,000 per year in equity
Benefits
- Great healthcare coverage
- Dinner provided at the office
- Unlimited Celsius
About the Company
- Forgepoint builds AI workers for back office departments like quoting, purchasing, invoicing, and sales coordination to help US manufacturers move faster, grow, and compete globally.
- Backed by a16z speedrun and angels from Brex, Xwing, and Betterment.
- In person every day in NYC for high-bandwidth collaboration
- Talk to users constantly: we build with manufacturers, not for them
- Own outcomes end-to-end and drive solutions without waiting for permission
- Values: We're Here to Win, There's Always a Way, Truth Over Comfort, Act Now, Step Up, The Team. The Team. The Team.