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About the Role
As a Senior Facilities Manager at JLL supporting the Amazon Global Real Estate & Facilities account, you will manage all high-performing operational aspects of the assigned sites within the account owned and/or occupied portfolio. This role requires exceptional customer and stakeholder service, proactive support for staff and clients, and ensuring a great workplace experience. You will oversee remote sites, manage multiple sites and people, and support team member wellbeing while championing inclusivity.
Responsibilities
- Provide appropriate level of staffing in numbers and skill sets to handle IFM Services, work volume and KPIs.
- Develop and implement plans for continuous process improvement, cost reduction, efficiency, innovation, and benchmarking.
- Fully support Client's initiatives in an effective and efficient fashion.
- Challenge and improve all aspects of cost and performance of business.
- Develop and execute an annual Team Strategic Plan aligned with organizational objectives.
- Monitor PPM schedules, O&M's, warranties, Task System, Asset & Life Cycle Registers.
- Ensure Health & Safety compliance and regulatory adherence across all sites.
- Proactively manage spend and budget locally in line with JLL policies.
- Process PO's, invoices, budgets, and service charges.
- Identify cost savings opportunities.
- Demonstrate leadership, give direction and mentor JLL team on site.
- Promote engagement and excellence in customer service.
- Foster professional development.
- Ensure and facilitate excellent communications with clients according to key stakeholders strategy.
- Maintain relevant information flow and set appropriate expectations.
Requirements
- 5+ years of Facilities Management experience including interaction with senior-level management.
- Experience managing hard and soft services in corporate offices or commercial real estate environments.
- Ability to react quickly and decisively when faced with a problem or issue.
- Ability to work off own initiative with minimal supervision in fast-paced operational settings.
- Strong team player with commitment to support colleagues.
- Ability to work under pressure and tight deadlines while maintaining service quality and stakeholder satisfaction.
- Knowledge of building systems, HVAC, electrical, mechanical, and plumbing services.
- Strong leadership and supervisory skills to effectively manage technical teams.
- Experience in customer-facing environment within technical FM services.
- Ability to display initiative, confidence, and professionalism in all client interactions.
- Ability to plan and manage financials within budget and time constraints.
- Experience identifying cost savings opportunities and ensuring fiscal responsibility.
- Experience with contract management.
- Experience with vendor management.
- Experience with small capital projects.
- Computer proficiency in MS Office and CMMS or similar facilities management systems.
Skills
- Facilities Management
- Stakeholder Management
- Relationship Building
- Communication
- Leadership
- Supervisory Skills
- Team Management
- Budget Management
- Contract Management
- Vendor Management
- Project Management
- MS Office
- CMMS
Location
- Onsite – Toronto, ON
Work Type
- Onsite
- Full-time
Experience Level
- Senior
Salary/Compensations
- 104,500.00 – 142,000.00 CAD per year
About the Company
- JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees. We choose to take the πιο inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams. Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
Equal Opportunity
- JLL is an Equal Opportunity Employer committed to diversity and inclusion.
- Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.