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About the Role
Executing high-level project management support for top customer accounts, ensuring projects are completed on time, within budget, and to specifications while maintaining strong internal and external communication.
Responsibilities
- Ensure customer is contacted within 48 hours of project award.
- Review project objectives and timelines with customers and establish communication strategies.
- Ensure all required project information is provided to Operations from Sales and Engineering.
- Assign project-related tasks within ConnectWise according to project timelines.
- Review all project information with key personnel to address questions and unknowns.
- Involve necessary personnel in project plans for technology-specific awareness and compliance.
- Evaluate potential problems, impact, and solutions, coordinating resources, site access, PPE, and equipment.
- Create project plans with specific milestones to achieve budgets and timelines.
- Create Gantt charts, Risk Registers, and Site Safety Plans as required.
- Adjust project plans and communicate changes to stakeholders throughout the project lifecycle.
- Lead project kick-off meetings, communicating the project plan and reviewing milestones.
- Perform consistent site evaluations, safety inspections, and quality assurances.
- Mentor and correct discrepancies, reporting reoccurrences when necessary.
- Communicate changes in the SOW and seek Change Order possibilities.
- Adapt project plans as needed.
- Verify that the communication strategy is being executed by the on-site project team.
- Ensure project punch lists and system testing are completed.
- Coordinate customer training and schedule documentation completion.
- Assist Sales/Engineering in pre-sales functions by sharing or compiling customer knowledge and design.
- Perform customer walk-throughs for project closing.
- Submit documentation and obtain customer sign-off for project fulfillment.
- Provide input on project management processes, procedures, tools, and best practices.
- Give recommendations to Sales and Engineering on improvement areas and project successes.
- Perform other duties as assigned.
- Lead project teams while they are working on assigned projects.
Requirements
- Minimum 4 years of client-facing project management experience.
- Proven track record of successfully managing several projects/tasks simultaneously in a fast-paced environment.
- PC proficiency is essential (Windows environment).
- Strong working knowledge of Excel.
- Must have a valid driver's license.
- Ability to communicate at all levels of the organization and with staff at remote locations as well as customers.
- Strong organizational, conflict-resolution, problem-solving, and creative skills.
- Ability to make decisions based on sound judgment using accurate and timely analysis of available data.
- Ability to effectively handle stressful situations and manage multiple tasks simultaneously.
- High level of integrity and dependability with a strong sense of urgency and results-orientation.
- General knowledge of communications systems, including audio, video, security, fire alarm, wireless, and data networks.
- Ability to climb ladders up to 12 feet high or be in a lift to extended heights.
- Ability to effectively speak and understand English language communications.
- Ability to stand, walk, climb, sit, and use hands and fingers.
- Ability to lift objects up to 50lbs.
- Ability to perform reaching, grasping, and carrying activities.
- Specific vision abilities required include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Skills
- Project Management
- Communication
- Excel
- ConnectWise
- Gantt charts
- Risk Register
- Site Safety Plans
- Audio systems
- Video systems
- Security systems
- Fire alarm systems
- Wireless networks
- Data networks
Location
- Remote
Work Type
- Full-time
Experience Level
- Minimum 4 years
About the Company
- Communications Engineering Company (CEC) is committed to achieving and maintaining a diverse workforce.
Equal Opportunity
- Equal Opportunity/Affirmative Action Employer.
- Qualified females, minorities, veterans, and disabled individuals are encouraged to apply.