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About the Role
The Customer Success Executive - Enterprise role is crucial for Okta's Enterprise Sector growth and retention. You will act as a strategic advisor, aligning Okta's solutions with customer business objectives to drive value and executive alignment. This role requires a high-performance mindset, strong problem-solving, orchestration, and consultative skills to navigate challenges and achieve concrete outcomes.
Responsibilities
- Develop and nurture strong customer and C-Level relationships to understand business goals and needs, ensuring retention, happiness, and ROI.
- Act as a trusted and strategic advisor, translating complex technical concepts into actionable business outcomes.
- Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines.
- Champion customers internally and mobilize cross-functional partners across Sales, Support, Engineering, and Product to resolve escalations and lead coordinated success motions.
- Gather and surface customer feedback to drive continuous improvement.
- Identify and communicate relevant new products and features to help customers adopt and benefit from Okta's agentic capabilities.
- Identify renewal risk and collaborate with internal teams to remediate, ensure successful renewal, and proactively spot expansion opportunities.
Requirements
- 10+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably with a SaaS-based technical enterprise product).
- Solid track record of delivering and scaling an exceptional customer experience.
- Strong emotional intelligence and executive stakeholder development skills.
- Exceptional presentation and communication skills, particularly when engaging with C-level executives.
- Strong listening and analytical skills with the ability to ask effective questions and anticipate customer needs.
- Strong interpersonal skills and ability to work collaboratively and cross-functionally.
- Good technical and problem-solving skills with the ability to provide quick resolution to problems.
- Experience in enterprise security tools is preferred.
- Willing to travel up to 25%.
Skills
- Customer Success
- Account Management
- Consulting
- SaaS
- Relationship Management
- Executive Stakeholder Development
- Presentation Skills
- Communication Skills
- C-Level Engagement
- Listening Skills
- Analytical Skills
- Problem-Solving
- Technical Skills
- Enterprise Security Tools
Location
- California
- Colorado
- Illinois
- New York
- Washington
Work Type
- Onsite (up to 25% travel)
Experience Level
- 10+ years
Salary/Compensations
- $204,000—$281,000 USD (San Francisco Bay Area)
- $182,000—$250,800 USD (California excluding San Francisco Bay Area, Colorado, Illinois, New York, Washington)
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- 401(k)
- Flexible spending account
- Paid leave (PTO and parental leave)
About the Company
- Okta is building the trusted, neutral infrastructure that enables organizations to safely embrace the new era of AI.
- Okta is intentional about connection, with a global community spanning over 20 offices worldwide, united by a drive to innovate.
- The Okta Experience includes supporting well-being, driving social impact, and developing talent and fostering connection + community.
- Onboarding is an immersive, in-person experience designed to accelerate impact and connect new hires to the mission and team from day one.
Equal Opportunity
- Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran.
- Okta considers for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
- Reasonable accommodation is available for the job application, interview process, or onboarding.
- Okta may use Automated Employment Decision Tools (AEDT) that use artificial intelligence, machine learning, or other automated processes to assist in the recruitment and hiring process.