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About the Role
INTX is seeking a Client Implementation Lead to manage client implementations from requirements gathering through go-live, acting as a liaison between clients and engineering teams. This role involves client-facing work, solutioning, and business development support, with opportunities for career growth into leadership or sales/BD roles.
Responsibilities
- Lead discovery sessions with clients to capture workflows, rules, and integration needs.
- Translate business needs into functional specifications and configuration instructions.
- Document processes, data requirements, and system behaviors.
- Own projects from kickoff through go-live, tracking status, risks, and dependencies.
- Support configuration, testing, and UAT with client stakeholders.
- Manage cutover planning, go-live readiness, and hypercare support.
- Contribute to internal playbooks, templates, and delivery standards.
- Work directly with leadership, engineering, and product stakeholders.
- Coordinate with external partners (vendors, consultants, actuarial groups).
- Travel for client meetings, tradeshows, and conferences to support sales conversations.
Requirements
- Bachelor's degree in Business, Finance, MIS, or a related field.
- 2–3 years of professional experience in a Client Implementation Lead or similar role.
- Proficiency with Microsoft Office (Word, Excel, PowerPoint).
- Experience coordinating and supporting projects in a client-facing role.
- Willingness to travel up to 20%.
Skills
- Client-facing work
- Solutioning
- Project coordination
- Microsoft Office Suite
Location
- Remote
Work Type
- Full-time
Experience Level
- Mid-level
Education Level
- Bachelor's degree
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- 401(k) retirement savings plan
- Generous paid time off (PTO)
About the Company
- INTX is a modern (Re)insurance Operating System built for specialty P&C reinsurers, carriers, MGAs and captives.
- Our platform unifies policy, billing, claims, reinsurance, and reporting into a single configurable platform, eliminating the cost and complexity of legacy core systems.
- The platform handles complex insurance and reinsurance workflows through flexible, rules-driven configuration, enabling organizations to streamline operations, optimize financial control, and gain real-time visibility across their business using AI to enhance these rules-driven processes.
- Built by experienced insurance and reinsurance operators, INTX supports clients across North America, Europe, Bermuda, and other global markets.
- We are strategically bringing key capabilities in-house to drive consistency, speed, and delivery quality across every engagement.