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About the Role
As a Field Service Technician, you will be an onsite mobile technician, traveling within the Greater Toronto Area (GTA) to troubleshoot and repair equipment, perform retrofits and campaigns, and manage computer-based reporting and job logistics to exceed customer expectations and support company objectives.
Responsibilities
- Provide on-site technical and mechanical support at any location for customers and MCI/NF.
- Assemble, organize, and maintain all required company reports.
- Communicate openly and professionally with internal and external customers, management, and co-workers.
- Investigate, identify, and report product issues, including those related to supplier components.
- Assist with controlled testing of components and installations as directed by Management, Service Engineering.
- Stay current with vehicle systems to deliver top-level OEM support for all coach and vendor components.
- Identify and suggest improvements to technical bulletins, maintenance materials, and other technical publications.
- Resolve customer problems or complaints efficiently and in a timely manner.
- Perform special assignments as required.
- Other duties as assigned.
Requirements
- 310T Certified Required
- Transit/Coach Experience Preferred (Willing to train)
- Minimum of 5 years of experience as a 310T Technician
- Demonstrated strong problem-solving skills with technical and diagnostic challenges
- Experienced with Programmable Logic Controllers (PLC) systems and troubleshooting
- Skilled in Microsoft Office applications, including Excel, Word, and Outlook
- Experienced using industry-standard diagnostic software such as Cummins Insite, Allison DOC, and Wabco Toolbox
- Must be able to travel to the United States for training
Skills
- Technical support
- Mechanical support
- Report management
- Customer communication
- Product issue investigation
- Component testing
- Vehicle systems knowledge
- Technical publication improvement
- Problem resolution
- Programmable Logic Controllers (PLC)
- Microsoft Office Suite (Excel, Word, Outlook)
- Cummins Insite
- Allison DOC
- Wabco Toolbox
Location
- Greater Toronto Area (GTA)
Work Type
- Day Shift
- Onsite
- Mobile technician
- Voluntary Overtime
Experience Level
- Minimum of 5 years of experience as a 310T Technician
Education Level
- 310T Certified
Salary/Compensations
- $40 - $50 per hour
Benefits
- Company Paid Benefits
- Core Benefit Plan (Health, Dental, & Vision) - Effective Day 1 of Employment!
- Optional Buy-Up Plan
- Heath Spending Account (HSA)
- Employee Assistance Program (EAP)
- Disability Insurance
- Personal Protective Equipment (PPE)
- Paid STAT Holidays
- Boot Allowance
- On the job skill and development training
- Ability to advance your career with a growing company
- Onsite Parking
About the Company
- We exist to move people. Our mission is to design, deliver, and support market-leading bus and motorcoach solutions that are safe, accessible, efficient, and reliable.
- Our values—safety, quality, integrity, accountability, teamwork, and sustainability—are at the core of everything we do.
- Leveraging 450 years of combined experience, NFI offers a wide range of propulsion-agnostic bus and coach platforms, including market leading electric models.
- Through its low- and zero-emission buses and coaches, infrastructure, and technology, NFI meets today’s urban demands for scalable smart mobility solutions.
- Together, NFI is enabling more livable cities through connected, clean, and sustainable transportation.
Equal Opportunity
- MCI is an equal opportunity employer. We celebrate diversity, ensure equitable experiences and are committed to creating an inclusive environment reflective of the communities we operate.
- Accommodations are available at all stages of the recruitment process, at the candidates’ request.