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About the Role
As our representative, this position provides exemplary care and exceptional customer service to patients, clinicians, and our laboratory. Help make a positive impact in your community!
Responsibilities
- Collect patient urine and/or oral fluid (saliva) specimens
- Process and package collections for shipping
- Serve as an intermediary between the practice / clinic and the laboratory
- Record patient information, physician order details, and pertinent laboratory information
- Resolve specimen concerns with billing or patient information in ordering portal
- Order and maintain collection supplies inventory onsite
- Observe collection for Millennium Health specimens (when applicable)
- Driving from/to multiple facilities may be required
Requirements
- 6+ months of experience as a specimen collector or 1+ years of experience in the medical field, directly supporting patients preferred
- 2+ years of customer service experience can be considered in place of medical experience
- Demonstrated ability to navigate a smartphone and computer required
- Valid driver’s license required; reliable transportation
- Medical insurance/billing and/or familiarity with medications/diagnostic codes is a plus
- Ability to ensure HIPAA, HiTrust, Confidentiality and Compliance policy, procedures, and standards are always adhered to.
- Ability to ensure administrative, physical and cyber security controls are always adhered to
- High School diploma or equivalent required
- Physical requirements: sitting 60%, walking 20%, standing 20%, lifting up to 20 lbs.
- Female candidates required for observed collections of gender identified female patients.
Skills
- HIPAA
- HiTrust
- Confidentiality
- Compliance
- Cyber security
Location
- Austin, MN
Work Type
- Part-Time
Experience Level
- 6+ months of experience as a specimen collector
- 1+ years of experience in the medical field
- 2+ years of customer service experience
Education Level
- High School diploma or equivalent
Salary/Compensations
- $22-25/hr.
Benefits
- 401k with Company Match
- Paid Time off and Holidays
- Behavioral and Health Care Resources
About the Company
- Millennium Health LLC is an accredited specialty laboratory with more than a decade of experience in medication monitoring and drug testing services, helping clinicians monitor use of prescription medications and illicit drugs supporting improved clinical decision-making as part of treatment for millions of Americans with chronic pain, mental illness, and substance use disorders.
- Millennium Health is a CLIA Certified and CAP Accredited specialty laboratory.
- We partner with a trusted and accredited background screening provider, to conduct pre-employment background checks.
Equal Opportunity
- Millennium Health is an Equal Opportunity/Affirmative Action Employer and E-Verify participant. All qualified applicants will receive consideration for employment without regard to race, color, creed, sex, national origin, disability, gender identity, sexual orientation or protected veteran status.