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About the Role

The Case Manager will provide individual and crisis intervention counseling and services to program clients to ensure they have the opportunity to maintain their housing. This role implements and delivers all aspects of peer support and assists program participants in achieving short- and long-term goals.

Responsibilities

Responsible for core housing case management, benefits advocacy, support services for physical and mental health – acute/chronic, and problem solving.
Provide assistance to people accessing other applicable housing opportunities.
Assist clients in maintaining or increasing their housing stabilization.
Assess participant needs by providing immediate services, personal goals, and service plans.
Work with participants around self-sufficiency, independence, and homelessness prevention.
Provide advocacy and referral services as needed to participants.
Assist with maintaining housing where possible.
Manage a caseload portfolio of up to 35-40 clients.
Provide comprehensive screening and assessment of clients and services needed.
Develop person-centered care plans, providing counseling, monitoring, and care plan changes as necessary.
Arrange for services to meet client needs as documented in the care plan.
Provide practical support, education, and assistance to tenants in addressing immediate needs related to achieving stability and life management skills, with a minimum of monthly client contact.
Coordinate with Catholic Charities CYO programs and community agencies.
Provide ongoing support including information and referral for services, client contact, and assistance in meeting client service plan goals.
Comply with program policies and procedures.
Maintain accurate, current, and complete client files and complete all required data collection forms and reports.
Maintain appropriate records for monthly reports.
Perform data entry into CARES Systems and completion of monthly reports.
Participate in staff meetings, client peer reviews, in-services, and other required training.
Coordinate contact with collaborative agencies as needed to identify client issues that might result in improved or destabilized housing and conduct appropriate intervention.
Interface with other agencies and departments to ensure appropriate client compliance with Program requirements.
Other duties as assigned.

Requirements

BA degree and one year of experience preferred or AA degree and three years related experience. (Equivalent education and experience demonstrating the ability to perform the job may be considered.)
Two years experience providing client case management services with the housing insecure population and/or service programs preferred.
Excellent interpersonal and communication skills.
Knowledge of San Francisco County social services networks.
Sensitivity to, and knowledge of, services for seniors and adults with disabilities, homelessness/unstable housing, substance use disorders, and associated Healthcare (physical and mental health – acute/chronic) issues.
Certified or familiarity with HCV/Housing Quality Standards.
Ability to interact with persons from various social, cultural, economic, and educational backgrounds for the purpose of stabilizing or improving housing situations.
Functional knowledge of Microsoft Office Products.
Ability to perform duties with minimum supervision.
Ability to communicate clearly in both verbal and written forms.
Ability to promote a positive professional and organizational image in the community.
Sensitivity to seniors and people with disabilities and their needs.
Knowledge of mandatory reporting requirements for people working with aging adults.
Sensitivity in handling complex/confidential information.
Ability to work under pressure.
Ability to work as a member of a team.
Demonstrates the necessary attitudes, knowledge, and skills to deliver culturally competent services and work effectively in cross-cultural situations.
Responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
Responsible for accurate and timely submission of case records.
Frequent bending, standing, stooping, kneeling, reaching, twisting, and walking.
Frequent lifting, pushing, and pulling.
Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
Close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal, and extensive reading.
Driving is required for this position.
Occasionally exposed to outside weather conditions.
Noise level in work environment is usually moderate.
May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self-harm and violence.
Occasionally exposed to cleaning products.
Occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
Occasionally exposed to latex, bleach solution, cigarette smoke, and animals for pet therapy projects.
Subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system or skin: Fumes, odors, dusts, mists, gases, or poor ventilation.
Subject to noise: Noise level in work environment can be moderate to excessive.
Subject to outside environmental conditions: No effective protection from weather.
Work environment includes traveling using various modes of transportation.
Noise level in work environment varies depending on daily activities.

Skills

Interpersonal skills
Communication skills
Knowledge of San Francisco County social services networks
Knowledge of services for seniors and adults with disabilities
Knowledge of homelessness/unstable housing
Knowledge of substance use disorders
Knowledge of physical and mental health issues (acute/chronic)
Familiarity with HCV/Housing Quality Standards
Bilingual in Spanish, Tagalog, Mandarin/Chinese, or other language preferred
Functional knowledge of Microsoft Office Products
Ability to perform duties with minimum supervision
Ability to communicate clearly in verbal and written forms
Ability to promote a positive professional and organizational image
Sensitivity to seniors and people with disabilities
Knowledge of mandatory reporting requirements for people working with aging adults
Sensitivity in handling complex/confidential information
Ability to work under pressure
Ability to work as a member of a team
Culturally competent service delivery
Effective cross-cultural work
Data entry
Case record reviews
Case record submission
Bending
Standing
Stooping
Kneeling
Reaching
Twisting
Walking
Lifting
Pushing
Pulling
Repetitive motions
Close visual acuity
Driving

Location

Onsite

Work Type

Onsite 5 days a week

Experience Level

1 year experience preferred
3 years related experience preferred
2 years experience providing client case management services with the housing insecure population and/or service programs preferred

Education Level

BA degree
AA degree

Salary/Compensations

$34.89-$35.41

About the Company

Catholic Charities Housing Support Services