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About the Role

Catholic Charities St. Joseph’s Family Center provides emergency shelter and support services to families transitioning into long-term housing. The Residential Assistant plays a crucial role in ensuring resident safety, enforcing program policies, and assisting residents in developing independent living skills.

Responsibilities

Ensure resident safety by controlling facility access and permitting entry only to authorized individuals.
Enforce house rules and program policies while maintaining clear expectations, boundaries, and accountability.
Teach and assist residents in developing independent living skills, including housekeeping, personal hygiene, cooperation, and personal responsibility.
Facilitate conflict resolution with residents and complete incident reports, grievance documentation, and related records.
Respond promptly to emergencies by assessing situations and notifying appropriate personnel.
Complete accurate and timely documentation and recordkeeping, including observation reports, shift logs, and incident reports.
Collaborate with case managers and other program staff to ensure effective communication and service coordination.
Assist with shelter readiness for incoming families, including maintaining kitchen, dining, and food storage areas and preparing meals and snacks.
Participate in assigned program events, training sessions, staff meetings, and supervisory meetings.
Complete assigned shift responsibilities, including hourly rounds, mail distribution, and resident room inspections.
Provide front desk and telephone reception services while maintaining resident confidentiality and privacy.
Document and report unusual events or incidents to appropriate leadership.
Coordinate or arrange resident transportation as assigned.
Perform administrative and clerical duties as assigned.
Perform other duties and responsibilities as assigned.
Perform deep cleaning of the facility, including common areas, restrooms, and shared spaces (Graveyard Shift).
Wash, fold, and organize program laundry and linens as needed (Graveyard Shift).
Provide additional support with program operations and kitchen cleaning activities as needed (Graveyard Shift).
Monitor and supervise resident activities in the library and computer lab (Swing Shift).
Facilitate resident house meetings and promote participation (Swing Shift).
Supervise meal and snack service and maintain cleanliness of the dining room and kitchen following service (Swing Shift).

Requirements

Minimum of two (2) years of experience working with individuals experiencing homelessness.
Basic knowledge of substance use disorders and mental health conditions.
Ability to assess emergency situations and respond appropriately by accessing necessary medical, behavioral health, and social service resources.
Strong written and verbal communication skills.
Ability to prioritize tasks and demonstrate strong organizational skills.
Ability to develop systems and processes to track data and monitor outcomes.
Knowledge of sanitation standards and Universal Precautions, including HIV/AIDS protocols.
Proficient in Microsoft applications.
Knowledge of mandated reporting requirements related to working with children.
Ability to read, write, and communicate effectively in English.
Demonstrates a results-oriented approach to work.
Ability to work collaboratively as part of a team.
Commitment to providing client-centered services.
Demonstrates organizational awareness and an understanding of agency operations and goals.
Ability to work in a primarily office-based environment, including sitting for extended periods and frequent use of a computer, keyboard, and other office equipment.
Ability to occasionally stand, walk, bend, stoop, reach, and move throughout office, and yard areas as needed.
Occasional repetitive motions, including frequent use of the wrists, hands, and fingers to perform job-related tasks.
Medium work: Requires the ability to occasionally lift, carry, push, and pull up to 50 pounds; frequently lift, carry, push, and pull up to 20 pounds; and continuously exert up to 10 pounds of force to move or position objects.
Ability to effectively view and process documents, data, and computer screens to perform assigned duties accurately.
Requires sufficient visual acuity to accurately review, complete, and maintain documentation, monitor resident and facility activities, and perform assigned duties safely and effectively.
Work is performed within a residential shelter environment and may include regular interaction with residents and their guests.
Environment may include frequent activity, multiple children, and moderate to high noise levels.
Work is performed in an older facility that has been adapted to support program operations and employee workspaces.
Occasional interaction with residents experiencing heightened stress, frustration, or emotional distress, requiring the ability to remain calm, exercise sound judgment, and utilize de-escalation techniques when appropriate.
Fingerprints required.
TB Screening - Negative required.

Skills

Microsoft applications proficiency
Networking concepts familiarity (plus)
Spanish or Cantonese communication (preferred)
Conflict resolution
Crisis intervention
De-escalation techniques

Location

Onsite

Work Type

On call
Full-time

Experience Level

Minimum of two (2) years of experience working with individuals experiencing homelessness

Salary/Compensations

$26.00-$26.78 per hour

About the Company

Catholic Charities St. Joseph’s Family Center is one of three emergency family housing facilities offering shelter to San Francisco families prior to transition into long-term or supportive housing.
Through Catholic Charities St. Joseph’s Family Center program, families receive three to six months emergency shelter, three meals daily, on-site case management, counseling and crisis intervention.
With assistance from staff, families are assessed and referred to relevant agencies.
St. Joseph’s offers money management and job search support, parenting workshops and activity programs geared to assist families in maintaining healthy relationships.

Equal Opportunity

Catholic Charities is an Equal Employment Opportunity Employer and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability, AIDS/HIV status, or any other characteristic protected under federal or state law.
We provide reasonable accommodations for qualified individuals with disabilities, pregnancy-related needs, and religious practices.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.