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About the Role
The Service Coordinator plays a pivotal role in ensuring the effective and safe functioning of the shelter facility. This position is responsible for overseeing daily operations, ensuring residents' adherence to program rules, and maintaining a secure and supportive environment. The Service Coordinator also conducts regular team meetings and manages administrative tasks critical to the program's success, including supervision of shift supervisors and residential aides.
Responsibilities
- Conduct regular one-on-one meetings with team members to review performance, set goals, and provide constructive feedback.
- Update performance goals, accomplishments, notes, and feedback in the Paycom system.
- Monitor and enforce residents' adherence to program rules and regulations.
- Ensure operations staff complete required housekeeping activities.
- Manage the sign-in and sign-out process for residents.
- Implement and regularly review safety and evacuation procedures.
- Stay updated on safety protocols and regulations.
- Oversee and participate in residents' daily activities, including mealtime, recreation, and educational pursuits.
- Provide guidance, support, and instruction to residents.
- Oversees mealtime, recreation, educational activities, and participates in residents’ supervision and instruction.
- Prepares periodic reports and makes recommendations to program staff.
- Collaborate with program leadership to establish and maintain efficient administrative procedures.
- Assist in the coordination of staff schedules and ensure adequate coverage for all shifts.
- Contribute to the recruitment, training, and supervision of shelter staff.
- Participate in regular meetings with program leadership to discuss operational strategies.
- Assist in the development and implementation of administrative policies, guidelines, and protocols.
- Help create and maintain a centralized repository of administrative documents.
- Address scheduling conflicts or gaps by proactively communicating with team members.
- Provide timely communication to staff regarding their assigned shifts.
Requirements
- High School Diploma or GED required.
- At least four years working experience in the social service field.
- At least two years in a supervisor role.
- Excellent verbal and written communication skills.
- Proficiency in English required.
- Must be in possession of the F80 license or be able to obtain the license within 60 days of employment.
- Must have the NYS Food Handlers Certificate or be able to obtain the certificate within 60 days of hire.
- Basic competency in MS Word, Excel, Outlook and the internet.
- Ability to formulate simple financial budgets.
- Ability to make unit visits (walk distances, climb stairs, etc.).
- Ability to prioritize, make appropriate decisions and judgment calls.
- Experience working with homeless individuals and people living with health and/or mental health issues and substance use.
- Ability to engage residents.
Skills
- Multi-lingual and Spanish proficiency prioritized.
- Computer skills
- Math Skills
- Physical Performance
- Reasoning Ability
Location
- NYC- NY 32 - New York, NY 10001
- Midtown Manhattan NY
Work Type
- Full Time
- Exempt
- On-call
Experience Level
- At least four years working experience in the social service field
- At least two years in a supervisor role
Education Level
- High School Diploma or GED
- Bachelor’s Degree in a social service-related field, preferred
Salary/Compensations
- $66,300.00 - $66,300.00 Salary
- $66,300 annual salary
Benefits
- Generous Paid time off
- Personal and Sick Days
- Health insurance and health reimbursement account
- Dental and vision plans
- Flexible spending account
- AFLAC supplemental insurance
- Dependent Care Spending Account
- Commuter Transit and Parking Account
- Working Advantage- Employee Perks
- 401(k) retirement plan
- Life insurance
- Employee Assistance Program
- Monthly trainings and career development plans
About the Company
- Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence.
- Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing, have a home of their own, and a job to support them.
- We believe quality, affordable housing is the foundation for prosperity, personal fulfillment, and success.
Equal Opportunity
- Community Housing Innovations, Inc. (CHI) provides equal employment opportunities to all employees and applicants, and prohibits discrimination on the basis of race, color, creed, religion, national origin, citizenship status, age, disability, sex, gender, gender identity or expression, sexual orientation, marital status, partnership status, veteran status, genetic information, or any other status protected by applicable federal, state, or local laws.
- This commitment applies to recruiting, hiring, placement, promotion, transfer, compensation, training, assignments, benefits, employee activities, termination, access to facilities, and programs, and all other terms and conditions of employment as well as general treatment during employment.