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About the Role

The individuals who perform this job provide extraordinary shopping experiences to our in-store and online guests and exceptional service at the time of pickup. As an E Com Associate- Curbside, you'll review submitted orders and contact Customers regarding order selection as needed. You'll serve as one of the primary points of contact for customer service and order review, select eCommerce online orders, package them in compliance with Standard Operating Procedure (SOPs), and ensure all perishable / non-perishable eCommerce merchandise areas are clean and free of debris.

Responsibilities

Know and actively demonstrate, daily, our Company Mission Statement and Core Values.
Maintain uniform standard, as detailed in the Employee Manual, for all worked hours.
Greet guests with a smiling face and helpful demeanor, remembering that the guest comes first.
Print, fulfill, and finalize online/e-commerce orders diligently, following the appropriate procedures/guides for the platform in use.
Operate computer, phone, and/or electronic scanner to look up products as needed to verify availability and complete orders.
Ensure proper product/pricing by verifying the correct barcode.
Monitor merchandise handed to guests/delivery drivers so that the accurate products/quantities are leaving the store.
Never bring unaccounted for products out of the store.
If necessary, check acceptable identification to ensure the sale is legal.
Use best practices and always be professional when checking IDs.
Send verification emails when any suspicious orders are seen.
Issue receipts/invoices.
Ensure all orders for the day are either finalized or still waiting to be picked up.
Send appropriate notifications for outstanding orders.
Bag or box merchandise.
Keep work area clean and neat and stocked with supplies.
Properly use and maintain computers, copiers, and scanner equipment.
Assist with carry-outs; load orders into vehicles as needed.
Assist in restocking shelves, front product as it is pulled, and review for out-of-date items.
Assist in stocking beer cooler, wine cooler, coke box, freezer, and/or deli case.
Remove cases and/or boxes from the sales floor (other than organized case stack displays).
Break down boxes not for store use and throw them away.
Keep boxes used for re-packing in organized stacks and maintain area regularly.
Clean up broken items.
If necessary, mop floors and put up “Wet Floor” signs; Cannot leave spills unattended.
Sweep and mop the floor.
Keep the parking lot clean of refuse.
Gather shopping carts from the parking lot if necessary.
May be asked to run a cash register as business dictates.
Suggestively sell add-on items to in-store guests.
Carry-out or dolly-out merchandise at guest request.
Answer questions and provide information to guests.
May resolve guest complaints with courtesy and respect.
Avoid conversations with coworkers when guests are present.
Avoid use of personal cell phone while on the sales floor.
Prepare assigned areas for inventory and assist in the inventory process if needed.
Carry out directives of management efficiently.
Fulfill responsibilities with care and attention to detail.
Practice teamwork and cooperation with others.
Work in accordance with all safety regulations of Spec’s Family Partners and OSHA.
Other projects as assigned by management.
Reviews submitted orders; helps coordinate proper allocation of resources to ensure accurate and on-time completion.
Assist in selecting, sorting, unloading merchandise from baskets into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location as needed.
Provides superior customer service by phone and e mail when reviewing orders with customers; suggests items for substitute as needed; answers product-related questions, locates products, and helps customers as needed.
Packages / transports/ loads groceries, merchandise from the Store to customer's vehicle.
Minimizes shrink through careful handling of product.
Achieves productivity standards.
Selects necessary items to complete order from store, to pack and put away customer orders in staging area, to retrieve orders for customers, and to review customer order and communicate changes and or adjust order with the customer.
In the absence of the Manager / Lead, takes the lead to communicate.
Maintains / stocks bag areas.
Organizes / cleans / prepares E Com area.
Loads/ unloads / moves heavy, bulky products to support eCommerce order selection.
Maintains standards for safety and sanitation.
Work with Customers and stay attentive to their needs.

Requirements

State law says you must be over the age of 21 to work at Spec's.
Must be available to work any shift on Friday or Saturday and must be available 80% or more of all shifts each week.
Working outside of your scheduled time without District Manager approval is prohibited and subject to discipline.
Must maintain a valid TABC Beverage Seller’s Permit, and in some cases, a valid Food Handler’s Permit.
Reasonable accommodations may be made to enable individuals who need them to perform the essential functions.
This job also requires physical attendance based on a schedule made by management which may vary week to week based on the needs of the business.

Skills

E-commerce experience preferred.
Ability to read, comprehend, and write simple instructions or memos.
Ability to communicate with and understand coworkers and guests.
Bilingual skills are a plus.
Ability to add, subtract, multiply, and divide in both whole numbers and in fractions and decimals.
Ability to calculate discounts and percentages.
Responsibility.
Reliability.
Commitment to providing extraordinary service.
Patience.
Friendliness.
Outgoing personality.
Self-starter.
Strong work ethic.
Ability to complete job assignments in a timely fashion and then look for the next task.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to manage stress in a fast-paced environment.
Ability to stand, lift, carry, walk, and bend constantly.
Use arms, hands, and fingers to feel, handle, reach, and lift.
Ability to lift and/or move up to 50 pounds regularly and up to 100 pounds or more occasionally using proper lifting techniques and tools.
Ability to push and/or pull 50-100 pounds or more regularly.
Ability to communicate with and understand team members and guests.
Ability to see product and signage.
Ability to work in accordance with all safety regulations.
Specific vision abilities required by this job include close vision, distance vision, depth perception and the ability to adjust focus.
Ability to coordinate.
Ability to suggest items for substitute.
Ability to answer product-related questions.
Ability to locate products.
Ability to help customers.
Ability to package / transport/ load groceries, merchandise.
Ability to minimize shrink through careful handling of product.
Ability to achieve productivity standards.
Ability to select necessary items to complete order.
Ability to pack and put away customer orders.
Ability to retrieve orders for customers.
Ability to review customer order and communicate changes and or adjust order with the customer.
Ability to take the lead to communicate.
Ability to maintain / stock bag areas.
Ability to organize / clean / prepare E Com area.
Ability to load/ unload / move heavy, bulky products.
Ability to maintain standards for safety and sanitation.
Ability to stay attentive to customer needs.

Location

060 Austin Airport - Austin, TX 78752

Work Type

Seasonal
Full-time
Part-time

Experience Level

No supervisory responsibilities

Education Level

High school diploma or a general education degree (GED) preferred

About the Company

Spec's Family Partners