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About the Role

The Director of Operations serves as the primary representative for Campus Services Group (CSG) in the NY area, focusing on growth, leading people, and delivering consistent services. Success measures include Revenue Growth, Budget Performance, Customer Satisfaction, Systems Implementation, Client Loyalty, and Employee Engagement. This role requires an entrepreneurial spirit, resourcefulness, innovation, and commitment, with up to 75% travel and routine evening campus visits.

Responsibilities

Sales, systems, and program implementation
Profit and loss management for the region
Operational support of account managers
Client relations and contract negotiations
Account retention and receivables management
Recruitment, hiring, training, development, succession planning, mentoring, and management of regional managers
Oversee day-to-day EVS, maintenance, and grounds operations for all campuses within the region
Develop policies, procedures, and processes to support operations
Promote process improvement and best practices at each campus and share them with the CSG Division
Participate in the creation and implementation of new or modified operational programs
Develop programs to meet each account's unique needs
Initiate action plans as necessary
Oversee and direct the startup of new business
Develop business plans and budgets for each account
Attain financial goals for the assigned area
Partner with the Financial Services Department on initiatives, especially collections
Submit timely and accurate expense reports
Demonstrate responsible use of company assets, funds, equipment, technology, and credit card
Maintain and promote customer service at all times
Plan, organize, and control functions and activities of program implementation and operations
Review and evaluate existing programs at each unit
Meet with CSG senior leadership to report monthly progress
Establish and maintain client relations and customer satisfaction
Provide leadership for start-ups
Ensure compliance with provisions of client contracts

Requirements

Network with Directors of Facilities and Directors of Operations at schools/colleges
Source and identify new sales opportunities and RFP opportunities
Develop proposals and responses
Lead, mentor, engage, and develop teams
Recruit, assess, train, coach, and manage performance
Review Blueforce reports, approve payroll, and monitor payroll issues
Develop constructive relationships with corporate support departments
Manage in compliance with HCSG's standards of operation, policies, procedures, client contracts, and laws
Maintain all necessary records and reports
Identify opportunities for advancement and maintain a succession plan
Interview, hire, and orient Account Managers
Maintain proper staffing levels and cover open Manager positions
Develop and initiate action plans
Work in partnership with the Financial Services Department
Submit timely and accurate expense reports
Demonstrate responsible use of company assets
Maintain and promote customer service
Plan, organize, and control functions and activities
Review and evaluate existing programs
Meet with CSG senior leadership to report monthly progress
Establish and maintain client relations and customer satisfaction
Provide leadership for start-ups
Ensure compliance with client contracts
Must submit to a Motor Vehicle Check and maintain a valid driver's license
Must live in service area
Compliance with COVID-19 Vaccination Policies, as required

Skills

Business Development
People Management and Leadership
Operations Management
Systems Implementation
Budgetary Management
Customer Experience
Interpersonal skills
Analytical skills
Communication skills
Organizational skills
Time management skills
Presentation skills
Management skills
Motivating and supervising service personnel

Location

New York (Travel Required Across All Locations)

Work Type

Full-Time
Travel Required

Experience Level

5+ years of extensive relevant work experience with a proven track record of success
Contract management experience preferred

Education Level

Bachelor's degree in management or related field preferred

Salary/Compensations

USD $120,000.00 - USD $150,000.00 /Yr.

Benefits

Competitive salary and bonus opportunities
Company vehicle or mileage reimbursement
Opportunity to grow with a mission-driven and expanding company
Incentive bonus eligible
Unlimited Paid Time Off
Comprehensive Benefits Package - Medical, Dental, and Vision
Free Telemedicine Services on Day 1*
Free Prescription Discount Program
401 (k)
Get paid when you need it with PNC EarnedIt
Financial Wellness Support from PNC Workplace Banking
Training & Development Opportunities
Employee Recognition Programs
Employee Stock Purchase Plan
Nationwide Transfer Opportunities and Career Development

About the Company

Campus Services Group is a division of Healthcare Services Group, Inc. based in Bensalem, PA.
Campus Services Group provides facility services and facility support services to independent schools, higher education and residential campuses.
Campus Services Group, part of Healthcare Services Group, Inc. continually seeks out motivated and professional leaders to join our team!
Our firm commitment to training provides all of our associates with ample opportunity for self-improvement and professional growth.

Equal Opportunity

We offer equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.
In addition to federal law requirements, HCSG complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities.