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About the Role

The Director E&E, Delivery is a people manager and client leader responsible for managing key clients through project and program management. This role requires a detail-oriented individual with a strategic mindset to drive client business forward and build lasting relationships. The candidate will manage various concurrent projects from research and strategy through development and deployment, and oversee complex programs with multiple project management resources in dynamic client environments.

Responsibilities

Define, manage, and execute creative projects to maximize client business objectives, manage expectations, and maintain profitability.
Establish the creative operating model, communication plan, and tools for successful program delivery.
Directly manage creative project management team members, providing mentorship, career development, and performance guidance.
Coach team members on best practices and act as a partner in solving client challenges.
Lead the development and implementation of standardized creative processes and tools.
Oversee and deliver daily internal and client-facing status updates.
Balance strategic and operational thinking with attention to detail and execution.
Serve as the primary point of contact between clients and internal creative teams.
Make creative resourcing recommendations and monitor team bandwidth and effectiveness.
Assess program pacing and delivery health to ensure viability.
Join client and internal meetings to identify evolving needs and opportunities.
Act as a subject matter expert on delivery processes, capacity, and timelines.
Coordinate and organize tasks that support project execution and delivery.
Lead discussions with key stakeholders to communicate program progress, milestones, and delivery health.
Manage creative project timelines, budgets, scope, and risks to ensure high-quality delivery outcomes.
Contribute to business development efforts by defining project scope, delivery processes, and resource estimates.
Support change management by modeling tactical approaches and managing resources across shifting project needs.
Minimal travel may be required to client sites.

Requirements

10+ years of project management experience in an advertising, creative agency, production studio, or related environment.
5+ years of program management experience.
7+ years experience managing an internal team and direct reports.
Strong understanding of creative workflows across design, video, digital, social, and integrated campaigns.
Experience with AI-enabled creative workflows or content production tools.
Strong interpersonal, written, and verbal communication skills.
Excellent problem-solving, organization, time management, and risk management skills.
Experience in management and merging project artifacts into a program scale set of artifacts used to orchestrate initiatives and optimize delivery.
Ability to be self-directed and work in a dynamic environment with resources of various skills and experience levels.
Expertise with project management tools (Asana, Monday.com, Wrike, Jira, etc.).
Excellent scheduling and planning skills with a proven track record of managing multiple projects simultaneously.
Project financial management of budget, ETC, EAC, and profitability.
Experience with project accounting and opportunity estimation.
Experience leading digital transformation initiatives.
Excellent client communication experience.

Skills

Project Management
Program Management
Client Relationship Management
Creative Workflow Management
AI-enabled Creative Workflows
Content Production Tools
Interpersonal Communication
Written Communication
Verbal Communication
Problem Solving
Organization
Time Management
Risk Management
Team Management
Mentorship
Performance Guidance
Strategic Leadership
Operational Thinking
Attention to Detail
Execution
Project Financial Management
Budget Management
Scheduling
Planning
Digital Transformation

Location

US Remote

Work Type

Remote
Full-time

Experience Level

Director

Salary/Compensations

$138,400—$160,000 USD

Benefits

Healthcare, Dental, and Vision coverage
401k plan, plus matching
PTO
Paid Company Holidays
Parental Leave

About the Company

DEPT® is a Growth Invention company built to help the world’s most ambitious brands grow faster.
Operating at the intersection of technology and marketing, DEPT® creates what is next by pioneering ideas, acting fast, and moving further.
DEPT® culture values: better together, relentlessly curious, and get sh*t done.
DEPT® offers freedom to explore, space to collaborate, and trust to make a real impact.
DEPT® has 4,000+ specialists delivering growth invention across Brand & Media, Experience, Commerce, CRM, and Technology & Data.
DEPT® is 50|50 tech and marketing, partner-led, and first to move.
Clients include Google, Lufthansa, Coach, eBay, and OpenAI.
DEPT® is a B Corp-certified company passionate about purpose-driven work.

Equal Opportunity

DEPT® is an equal opportunity employer (EOE).
We believe our work is its best when our people feel safe and free to be themselves.
We’re committed to an inclusive and barrier-free recruitment and selection process and workplace, regardless of anyone’s identity, background, beliefs, lifestyle or disabilities.
DEPT® participates in E-Verify.
At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive.
We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.
We encourage applications from individuals who may not meet every qualification.
We support reasonable adjustments throughout the recruitment process and during employment.